Customer Ratings & Reviews

Sadly had this scheduled with my property manager, didn’t realize the inspection person didn’t show up. May have saved some headaches as they were to review if any parts were needed or any concerns before they install. Resulted in a pipe needing repair among other things

Worth the few bucks it cost . Very professional. On time .

Geek squad agent has been very patient and helpful in troubleshooting the issue with my refrigerator. However, the product itself, a Samsung refrigerator, I would never recommend purchasing. It has had issues ever since I bought it and unfortunately, Samsung will not support it.

Whoever came out was great but I hadn’t bought appliance yet so when I did I called Best Buy to install and their policy wouldn’t give me techs info and wanted to send new tech but there was pre install work needed so I wanted same tech which was a waste of time Looking elsewhere

Nice little measurer that came with my fridge install.

The refrigerator came damaged. It appeared to be an open box delivery. A dent was in the front, the water line was connected to the back and the box did not have the plastic wraps around it. Very disappointing. Since I had issues with the previous refrigerator we looked at it at the truck so the gentleman did not have to bring it to my location. So far this has not been a smooth situation.

Guys (BestBuy contractors?) showed up with no idea as to what they where supposed to measure. I had to explain and provided specification sheets for the appliances (wall oven, cooktop, warming drawer, range hood & dishwasher) we were buying. When I ask about a particular installation challenge with the range hood the response was 'we just life it up and put in 4 screws'. I could do that - what was I paying $140 dollars for? As a result of this experience we cancelled the entire order.

Zero communication. I tried to cancel on-line, Called on the phone. Got on the chat window to cancel. They showed up anyway when I was out of town and convinced a neighbor to let them in.

Pre measurement for everything were accurate.thank

They failed to show up the first time without notifying us. So, we measured ourselves and scheduled the install. They failed to show up for the install and after we called them someone finally showed up (at an unscheduled time) to measure! Absolutely terrible! Our new install is scheduled for a month away still.

We had our space measured for a microwave, oven and stove top. But I was never given the results of the measurements and what their recommendations would be.

They came in time and they were curate and courtesy

This was the worst experience of my life! I felt like I was in a bad dream. I wiah I couls give 0 stars

My order was supposed to be for a hook up water line & the technician came to measure the area of refrigerator. Not what I needed. But fortunately the technician was able to connect my waterline but a few days later.

The first scheduled time did not happen. I called the Castleton store and was asked to schedule again. That appointment did happen. Finally. Thank you. However we were told that Best Buy would send us the measurements in an email the next day and definitely by the following day. That did NOT happen nor has anyone contacted us. I guess your associates are way too busy.

3 people showed up during a pandemic which seems unnecessary; they didn't know what they were there to survey or measure, no follow up with details was provided as promised; they didn't know the answers to my questions or concerns and they weren't familiar with the product or the nature of the installation - as far as i can tell this was all pretty much a big waste of time

The person never showed. We never were notified that he would not show nor were we notified afterwards as to why tis happened or to apologize for this missed appointment. we spent most of the day waiting for this appointment without hearing from best buy. This is very bad customer service and unprofessional. If I could rate it less than one star I would.

Unfortunately a bad experience. The measurements were done on time however I have received no follow up and don’t know what are the measurements for the appliance. I simply unable to order any of the appliances. One would think Best Buy would like to get the appliance order - having invested in providing free of charge measurements for appliance.

The technician didn't measure completely causing frustration when the install tech arrived. The old oven should have been pulled out from the wall to get an accurate measurement.

unprofessional, I made an appointment with the specialist so that he could explain to me what is best to buy, I waited for 7 days to approach, when the appointment day arrived, the specialist canceled the visit, so I bought everything from home depot.