Customer Ratings & Reviews

The person never showed. We never were notified that he would not show nor were we notified afterwards as to why tis happened or to apologize for this missed appointment. we spent most of the day waiting for this appointment without hearing from best buy. This is very bad customer service and unprofessional. If I could rate it less than one star I would.

Never came, site survey appointment service did not happen.

Microwave did not fit existing space. We were told it would. Cost us an additional $225 for trim of the opening. Very dissatisfied. Microwave and oven do not look like they belong together. Interior of microwave much smaller than our previous unit.

Even after doing a Site Survey and telling me that BOSCH dishwasher will fit in the slot that I have at home when the installers came, they told me that they will not do it and I need to have a different electrician come to install my BOSCH dishwasher. They also did not give me the user manual that comes along with the new Dishwasher.

Very very dissatisfied, upset & lots of my executive time wasted. 2 measures for washer/dryer were made, 2 different sets of w/d delivered, neither set fit and were too large.

Terrible!! No other way to describe a company who simple cannot follow through with an estimate for the installation of a $1000 dishwasher! They sent out a contractor on December 9 2021 and I have not heard anything back from them and I am unable to get ahold of the sales person who was handling my potential order.

I had an issue with Best buy installation team. They were npt equipment to make modifications. I recommend you stop selling top of line appliances and your service team can assist. I was given a gift card buy I spend more with outside help. We had no stove for months

This has been a nightmare of a problem, and I am not a happy customer. Please my sheet of orders for details of what I have gone through. Now, I have to wait until the 17th for my new dishwasher and installation. This is ridiculous. You should offer some sort of compensation in these situations. Horrible.

I’m not sure why new stove arrived and didn’t fit, despite his premeasure. In addition, he told me to have electrician install 3 prong plug. When stove arrived installer said the stove meant to be hard wired. $125 waste. I only saw the the service man take 1 measurement for 3 new appliances.

I have no idea why a free pre-measure was ordered. The guys who came never asked the dimensions or model I was looking for. Could not quote the cost to cut my countertop. Never sent me the estimate. I followed up with the Pacific Sales person I was dealing with and left two messages. Never got called back. I bought my appliance elsewhere.

The technician did not leave me any paperwork of the measurements he took

We have had multiple cancellations and delays for installation. Shane has done a great job trying to get things corrected and moving. The installers showed up Thursday but forgot to bring the wall oven they were going to install. Working with Shane on purchase was smooth and efficient. Everything else has been a nightmare.

It's been a week and have not yet received the measurements. Trying to buy a new fridge as my new one is currently broken. I guess I will have to go to a different company

The person who did this did not correctly measure for my range and it required a lot of extra work to be done by the contractor. He just wanted to sell me a full kitchen. Did not fully explain the warranty:

First site survey person cancelled our appointment saying couldnt get down our road without notifying us. Said reschedule next day and didn’t happen.

I was lied to about free installation if I had purchased an OTR Microwave. Went to my local best buy to purchase the item and was told i had to pay and additional 150.00 for installation. Just a complete waist of time. Found a Microwave elsewhere and saved 150.00 dollars.

The service tech barely said two words during the visit (I'd call that a bit rude) and had the personality of a wet noodle. On top of that when the installer arrived, he did not have any notes from the site survey in regards to cabinet mods that had to be done in order to accommodate the dishwasher install nor a record that I had already taken out the downdraft from the previously installed cook top.

I tried to purchase an electric 30 inch double wall oven and a 30 inch cook top. I was told I could not purchase any appliances with out your company coming out and measuring my cabintry although I had all measurements of existing appliances with me. They have never measured. One star is a gift.

the pre installation guys looked at my cabinets and told me I need "Major work" in order to make the cabinet accept the new oven. I measured the opening in front of the guy and it matched the manufactures specification for the Kitchen Aid oven I purchased. He was not impressed. He told me to do what ever I wanted. F you buddy. I do not need these guys next time.

They were a no show twice. Never called or emailed. My son missed two days of work because of waiting for them to show up. Horrible customer service.