Customer Ratings & Reviews

The person who did this did not correctly measure for my range and it required a lot of extra work to be done by the contractor. He just wanted to sell me a full kitchen. Did not fully explain the warranty:

The technician came out to assess readiness for install on a job site, deemed the site ready, so a team was sent 2 days later to install. They showed up in flip flops and told the superintendent that the site wasn’t ready for install and left.

what a mess. Your measuring guy said i could fit the microwave into the space.I was skeptical as i thought it would not fit. He assured me he could make it fit. Even tho I asked for him by name he was not sent. Next install crew said would not fit. I returned oven and i was -forgive me -more than aggravated. What a waste of my time!

They survey was cancelled twice with no notice also had them not show for a 3rd appointment when they finally showed 11/12/2019. Still not a response from anyone!!! At all Even Sara who was a manager for this kid of projects total waste of time and effort on my end

I had the tech come to measure for a specific cooktop. The tech said it would fit in the existing hole in my granite. I ordered the new top and it doesn’t fit. The hole is too large. I’m not sure what the point of this service is if they can’t do the job.

It's been a week and have not yet received the measurements. Trying to buy a new fridge as my new one is currently broken. I guess I will have to go to a different company

The oven was supposed to be here on 9/22. It never got here. It is now supposed to be here on or around the 15th of Oct. (perhaps to the warehouse?) I'm not sure is they know where it is. If we don't get information about this oven by then, we'll need to cancel the order.

the measurement of my cabinet hight is 84 inch I was told the refrigerator hight 84 inch by the sales person and by the appliance pre- measure worksheetdone by best buy .the real hight of the refrigerator85 inch high . which broke my cabinet . that is not acceptable . and best buy not co-operating.MIKE

First site survey person cancelled our appointment saying couldnt get down our road without notifying us. Said reschedule next day and didn’t happen.

Best Buy scheduled, and I got a no show. I rescheduled a separate day, they came 8 hours late and git the measurements. It's been 3 weeks and no calls from Best Buy saying they received measurements. I wasted 2 days off work on this.

Never came, site survey appointment service did not happen.

They were a no show twice. Never called or emailed. My son missed two days of work because of waiting for them to show up. Horrible customer service.

Extremely disappointed in the service and follow up by local employees. Had to email the CEO to get any help at all. We are still waiting on the 5 digit code so we can register the refrigerator warranty

Didn’t show up on appointment date. Then the unit was delivered a few days later , the installer didn’t understand why the pre- measure was rescheduled on date of install. Lucky I premeasured myself, install went fine.

I tried to cancel the appointment. But the team still showed up.

I purchased a stove top and vent, wall oven, and microwave with trim package. The subcontractors damaged my cabinet while installing the microwave. I have left several messages for your claims department all week, and have not heard back. today is Friday. I would appreciate if someone would call me back.

Made and remade appointment 3 times, sub never showed. Horrible customer service from Best Buy. At some point Best Buy needs to be held accountable for the companies they use to sub-contract.

Worst service and no shows in two appointments with 12-hour window. Staff on the phone had no knowledge about the problem.

The guys came out to measure my range and counter top. Suggested people come out to shave off some counter top. But never called to schedule this with me. Been 3 weeks.

Negative stars. I was stood up twice by the inhome service. The first time, there was no call. Second time a call was made saying they were coming, but the weather might be a problem… then no show or call. Very very disappointed!!