Customer Ratings & Reviews

No one ever showed up for my service. Instead I received a call the day of my appointment, telling me they don't service my area. If that is the case, why even setup my appointment. A complete waste of time.

Horrible service more than two months trying for Geek Squad to repair my appliance. Every time they schedule the appointment always an issue. Three times no call no show on the appointments. The worse in customer service.

If you're doing kitchen appliances, best bet would be to use a place where the person doing the measuring is doing the install - that way you're likely to get it right the first time. This was a very poor experience with Best Buy and I can't recommend them for kitchen appliance installs.

Site survey crew did not have sku numbers of items they were going to be installing, did not have installation guides, and did not measure the spaces or lookup appliance dimensions to confirm if appliances would fit.

I had a scheduled appointment but noone showed up for the appointment nor did they call to say they were not coming. Very disappointing

The contractors were rude and kept repeating that we were going to have to pay much more than the quote we received from the manager at Best Buy. We did not end up making the purchase because of our negative experience

Installers never showed up after waiting for them whole day.

Survey has been scheduled twice. No one showed up either time

day came for visit and was told that tec was set up to and not know that system so cancled. A waste of our time.

Unprofessional didn’t deliver my item on time. Still waiting from installation what I paid for installation I will not deal with Best Buy anymore. This is it.

On the initial date of the appointment for on site measurement, the technicians never showed up, nor did they call to inform that they would not be able to make the appointment.

Took a half day off work to stay home for a new appliance pre-measure that was scheduled from 12:00pm-4:00pm. A robo call at 11:30am from the logistics company doing the pre-measure said someone should arrive at 12:00pm. No one showed up until approx. 4:20pm. Wasted half day off work.

INCREDIBLE FARCE. CANCELLED BY BEST BUY (RESULTING IN NASTY SURPRISE). RESCHEDLE COMPLETELY BLOWN OFF, FURTHER LEADING TO THE NASTY SURPRISE

Took off work, never received a call and no one ever showed. I tried to call, got an automated machine then placed on hold for over 30 minutes. Finally got a person on the line that transferred me around 6 times then got hung up on.

This is the third time I have waited all day and no one showed up nor even have the decency to call and let me know they were not going to come out.

A waste of time. Impossible to get the appliance in. Horrible waste no one even communicates with each other. Delivery company or site inspector..

The In-Home advisor never returned my calls or text messages. They seem to assume that I know the issue is being escalated without telling me.

Promised by sales I would have answer on the spot if appliances would fit or not. I got a response but was told his boss would give final answer. Never heard back. Delivery next day. Sales told me to accept delivery. No one in sync

Not happy. No one responded to me after the measure.

You cannot call your local store. Instead you are routed to someone in Asia. Lost $15000.00 appliance order.