Customer Ratings & Reviews
- SKU:
- 5357348
Customer reviews
Rating 3.8 out of 5 stars with 1981 reviews
(1,981 customer reviews)Rating by feature
- Service3.8
Rating 3.8 out of 5 stars
- Professionalism3.9
Rating 3.9 out of 5 stars
- Expertise3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Built in stove top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two scheduled dates set up for someone to come measure my stove top counter and both times, no one showed up. As far as I’m concerned, you have lost my business.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible phone service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled our delivery twice Terrible customer service with phone contact Cost us more than we expected
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to get range installed after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a gas range and downdraft in October of last yeear and I have been unable to get an installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy scheduled it for the wrong address, and the surveyors gave me wrong information resulting in the delay of my install by over three weeks...IN A NEW BUILD HOUSE! Never again!
No, I would not recommend this to a friendRated 1 out of 5 stars
such a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the measurements were wrong so it took three refrigerators until the right one fit. total nightmare. A treat to myself turned into a boil on the butt of humanity. measure yourself. It doesn't take a rocket scientist.
No, I would not recommend this to a friendRated 1 out of 5 stars
Range hood pre measure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician had no knowledge about range hood install
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude and Angry
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came out to measure my stove modifications and do the survey was very rude and angry. Please make sure this person never comes back to my home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst retail experience in recent memory. Multiple cancellations and re-schdulings of installation from Best Buy resulted in my canceling the order entirely.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefielder did not come or call on the scheduled date. We had to call to schedule another appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Measurements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took in correct measurments.. told me washer and dryer would fit and they didnt.
No, I would not recommend this to a friendRated 1 out of 5 stars
No communication after measurements.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back. Have no details or insight on what to get.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't show up for appointment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an appointment to have my washer and dryer pre-measured in my home to make sure everything would fit properly prior to the delivery. I received no notification and no one showed up for the appointment!
No, I would not recommend this to a friendRated 1 out of 5 stars
Was in rush to leave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party company who measured it was in rush before he even did measurements. Best Buy had to resend someone from their geek squad to do proper measurements. Best Buy did everything to resolve my experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not buy a new product I changed a broken product which was a tv. what a nightmare!! And Greek Squad was to come to my house to help me, they never showed up!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was terrible, from start to finish...will never purchase appliances from Best Buy again!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance Site Survey/Pre-measure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This appointment was not made for an Appliance Site Survey/Pre-measure. It was supposed to be for a repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Post-Appointment Follow-Up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a new fridge. Tech came and measured. No follow-up since. We don’t know which ones will fit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Customer Follow Through
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this appliance in March. We now in JULY and you called to tell me you can't deliver it till SEPTEMBER.
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never recommend anyone to buy home appliances to bestbuy
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave inaccurate measurements, Best Buy and geek squad has been an overall nightmare
No, I would not recommend this to a friend