Customer Ratings & Reviews
- SKU:
- 5357348
Customer reviews
Rating 3.8 out of 5 stars with 1979 reviews
(1,979 customer reviews)Rating by feature
- Service3.8
Rating 3.8 out of 5 stars
- Professionalism3.9
Rating 3.9 out of 5 stars
- Expertise3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Never showed for th he appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. The store manager of appliance was arrogant and did not know his products. I will not be shopping at Best Buy for anything. Awful service....
No, I would not recommend this to a friendRated 1 out of 5 stars
Check the contractor before bringing him/her home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-inspection done by contractor not good!! Have to reschedule the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never delivered.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never delivered my washer/dryer or called to say they were not coming. Took the day off work for nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
A No-show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a NO-SHOW!... without notice, and very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
There was no site survey\pre-measure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no site survey\pre-measure. In fact almost every step of this purchase process was a mess.
No, I would not recommend this to a friendRated 1 out of 5 stars
I can’t get anyone with the store to follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m prepared to spend thousands on new appliances. You came out and measured. Now I can’t get anyone to follow up with me. Very frustrating
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took off work, stayed at home all day and they did not show up. Terrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of Junk I have had way too many problems with this purchase
No, I would not recommend this to a friendRated 1 out of 5 stars
Third Party missed the mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub-standard work. Didn't even read tape measure correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hire Someone Else to Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The company hired by Best Buy seems quite challenged by high-end appliances.
No, I would not recommend this to a friendRated 1 out of 5 stars
Massive screwup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a joke was told there would be no problem and they were 100% wrong.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad install. Damaged cabinets and walls. No response from company yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We set up the appointment for the pre measure and they never showed. This complicated the install and resulted in costing us $300 in extra charges. Not happy at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad pre measure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He did bad work , wrong measurements, I had to return the product
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Executed Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did not even send out a Geek Squad Agent. They sent out a 3rd party who told me that 2 of the 3 items I ordered would fit no problem. None of them fit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled 3 times and just never showed when they were supposed too.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard or word back after multiple phone calls, nor did I ever receive a measurement report. Very poor service
No, I would not recommend this to a friendRated 1 out of 5 stars
Hanging in limbo.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have asked for, but still have not received the results of the premeasure.
No, I would not recommend this to a friendRated 1 out of 5 stars
No oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Summit wall oven on 11/10/2020 and 4 appointments have been cancelled. So it’s hard to review
No, I would not recommend this to a friendRated 1 out of 5 stars
Sell, but can’t deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst, worst, worst non delivery January 16, 2023
No, I would not recommend this to a friend