Customer Ratings & Reviews

The Best Best consultants I worked with during the ordering process were phenomenal. There was one in particular who was always available via phone or email. I ordered new appliances for an entire kitchen. These items arrived piecemeal (depended on availability) and were delivered by various third party service companies. The service of these third party providers ranged from excellent to poor. After sharing my concerns with customer regarding the poor service, I received a different provider for the next delivery.

More features than the original product. Easy to use.

It is a very good Dishwasher. Easy to use, not noisy.

I really like this lamp, especially the three levels of lighting, though the medium is almost the same as the brightest. The reason I have given 4* is that it does not throw the light as widely as I’d hoped. I have to move it around while working on larger projects. I have another Ottley with a round head in another room. This tends to have a better range, though is less stable.

Came on time, was professional, did the measurements so we know what appliance will fit in the area.

The guy came in and was out so fast. I appreciated his efficiency and clear explanation of the next steps.

No one showed on scheduled day. Had to reschedule for 2 days later. Even though we had the site survey, the man missed that the gas connection kit ordered did not match our gas hookup AND that our water valve was incorrect for a dishwasher hookup. Should have been very apparent to an inspector doing a site survey as we did not even have cabinets installed yet. Installer noticed both issues immediately. Also - inspector missed that the outlet for double oven needed to be moved for better access …luckily cabinet installer noticed prior to cabinet delivery. Footprint of cabinets, plumbing, and appliances stayed the same and old cabinets had been removed…all of these issues should have been caught easily by a knowledgeable site surveyor.

The refrigerator is a very good value for the price. The shelves are not spaced properly for containers with the height of milk cartons. They need to be placed on door. The ice dispenser and water dispenser work well except the light could be brighter when this option is being used.

The installers were awesome. They took care of everything. They didn’t break, scratch, or try to jam anything where it would not fit. They did an amazing job and I am very pleased with how everything turned out.

Item good…service with Geek Squad bad! I had a bad experience with this service. I don’t recommend to pay for it.

Great product great service very help no hassle will recommend

I purchase a top of the line Kitchen Aid oven two years ago and paid extra for a lifetime warranty. I called to get it repaired. Was that ever a dead end. I was told that the warranty was not good. But it is a lifetime warranty and I paid extra for it. The warranty was no longer good because I had not renewed my Best Buy membership. He mentioned that the warranty was contingent upon me maintaining my membership with that program. I told him that I only got rid of the membership because I was told that it had gone away… And the guy said oh yeah there was a membership program that was related to tech. installation. He also mentioned that I could pay to have someone come out and do the repair. Why would I pay again to have someone come out and pay when I thought I had a lifetime warranty and then worry about any kind of warranty that went along with this repair. Especially if they are finding ways of backing out of any warranty situation, they can with their customers. The guy I was talking to was even confused himself with the plans and what they offered. I asked him if you’re confused. How can your customers keep up? So, Best Buy is no longer a store that I will support.

Best christmas present!! Sleek design with excellent functions.

The Geek Squad came in and out my theatre equipment back together after having to move everything due to a house remodel.

The at home pre-measure was so helpful! They came in, measured my space, and showed me multiple refrigerators that would work best for my kitchen. They were in and out in ten minutes. They even sent me the refrigerators in a text so I could go back and check which ones I had to choose from. I would recommend the in-home service to anybody that is in the market for a new appliance.

A great service and it's free! Relief to know in advance that the products were going to fit.

The crew did a good job on the site survey and pre-measurements.

Great service and performance. Recommending to utilize.

Our new stove is a wonder addition to our kitchen & look forward to many years of sevice.

The in-home service option offered by Best Buy Total Tech is super convenient and worth the yearly fee. They deliver the product and install the equipment. If there is any issue they return at a later date to make any repair. Of note, repair services are provided by BestBuy technicians, while installation is assigned to 3rd party providers.