Customer Ratings & Reviews

The delivery crew was very helpful. They kept us up to date on timing and were very helpful once they arrived.

Getting the premeasure appointment prior to install gives reassurance that I chose correct item.

The on-site inspector was very timely, polite, proficient and respectful.

Supposed to have new appliances installed, they said you need new valves and they had too many deliveries for the day; really seemed like the plan all along- said out front before looking ‘you might need new valves’, seemed like a scam

Dave was wonderful! He looked at my washer and ordered the part I needed and came back the next week to install the part.

Your company sent out people to measure my counter top where it was to replace the old cooktop. Assured me it would fit and it does not. Still don’t have it installed as I have to hire someone to come do it. Very disappointed

Site survey done by Hawaii Unified was professional and thorough. An issue arose but was quickly taken care of. Team member was knowledgeable and respectful.

I would recommend geek squad to anyone expecting to need appliances installed

Only company that offered both delivery and installation services

Best Service Very thorough with details Took time to finish the job and made sure everything is good

The installers for my new dishwasher were prompt and professional; I highly recommend

Appliance was missing parts, installation crew came and said they couldn’t install it. I could not contact the store directly to see if they had the parts because BEST BUY NO LONGER ANSWERS ITS STORE PHONES. Instead, I was redirected to a worthless call center and wasted hours before finally being told that there is no way to contact anyone inside a Best Buy local store by phone. I returned the appliance and never will shop at Best Buy again.

I have no cooktop in the middle of the holidays. - Scheduled a site survey, contractor came on time, took measurements and said BB will follow up shortly - BB never called back, I followed up a week later only to find out no coordination between BB and contractor that took measurements - Asked them to call as I didn't remember the accurate measurements, no help whatsoever after 45 min - Called back next day, got bounced around to 5 different people having to tell my case 5 diff times. - My request for speaking to supervisor ended up being hung up on Only reason I spent so much time on it was to get the measurements, but now I'm simply going to take a smart guess and go with some local service. This has got to be the absolute worst process, service and horrendous customer service. I don't know if BB thinks people just have unlimited time and patience when all I'm trying to do is literally give my money away to them. Just horrible. Maybe they should just stick to selling headphones and tablets and leave these things to someone else. Horrible, Horrible, Horrible Horrible!

Ask prior to arranging what the process is. The team wanted the item numbers of what I was interested in purchasing. I was needing the measurements first before I can even start looking for what will fit the spot. The measurements were not left with me. The store did not call me with options and every time I called, I was put on hold and it has been 10 days already post measurement and I still don't have an appliance guy talk to me.

Scheduled for a tech to come to my house. I pay to be a total tech member. The arrival window for the tech was supposed to be 12 PM to 8 PM. So I take a half a day off without pay. I get a call from the tech saying he’s going to be there at 8:30 AM. I told him I’m at work that the arrival window is supposed to be 12 PM to 8 PM. The tech never showed and this has happened more than once. The third-party company that Best Buy uses is CRST and they are absolutely horrible. So many issues with them when I had my dishwasher delivered. They never did the install and they didn’t take the previousDishwasher away. I was stuck doing it myself. again which is what I paid for in the beginning!!!!

Samsung is the best product ever. modern and reliable friedge

Wonderful professional and very efficient team. Very happy with the product amd install.

They were on time and professional. Did a great job figuring what I needed for my install.

Very Quick and Professional. Fast Delievery!! and Service

This actually took 4 reschedules. Biggest complaints; They aren't on top of supporting items installs may require and DO NOT carry them in their vans. The 1st time they showed up 2 hours early and weren't willing to start uninstalling the old dishwasher whike i run 2 blocks down the road for a hose adapter because they said i needed one, they wouldn't need it for uninstall, but was too bz to wait.