The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
Rated 2 out of 5 stars
Completely disappointed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have the Arlo 2’s and had high hopes for this camera and it has fallen way short. It doesn’t start recording a car until it’s right in front of it if at all. It missed the huge fed ex van completely!! I have angled and moved it closer and still nothing. The door camera which is further away will spot it, and I waited for the Arlo essential to go off but it doesn’t. It will catch the dog running more than people or cars.
Photo is when it finally caught movement!
Thank you for your review. Please read the following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.
For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards, Arlo Team
Rated 5 out of 5 stars
Great cams - inconsistent pricing
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These cameras are absolutely fantastic. My only complaint is that after I bought them, Best Buy raised the price 57%. So when I went to buy more, the price was ridiculous comparatively. I asked if they would price match my original purchase and was told no.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality at a nice price point. We have a set for both of our properties and they do the job when needed. At one of our properties, the cameras are facing north and take the brunt of the weather coming off of the lake and I have not had to charge the battery in the last 14 months with the first set I ordered and this was my second set from Best Buy.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently bought the Arlo Essential XL Outdoor Security Camera (3rd Gen) from Best Buy and I’m really happy with it. The 2K resolution video is sharp and clear, even at night, and the app makes it easy to watch live footage and get motion alerts right on my phone.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great cameras, but the Internet connection and software is quite glitchy and takes sometimes an unacceptable amount of time to connect to the camera to view once you’ve received an alert
This reviewer received promo considerations or sweepstakes entry for writing a review.
Disappointing! I had Arlo several years ago. The cameras lasted a long time, it was the hub that went. I wanted to try another brand (Blink, not a fan), but decided to return to Arlo. My fault I didn't read the fine print, you now have to subscribe to a plan to get the cameras to record (previously they saved to the cloud). Minimum plan is $19/mo. Basically, these are only good for watching what's going on when they alert, they don't record. Lived with that for a couple of months, but now the cameras go offline - everyday. I have charged them, removed and reinstalled them, updated the firmware, yet everyday they go offline. I called tech support, they were no help, told me to do everything I have already done. They connect for a few minutes, a few hours, but eventually go offline. Arlo says it's my internet, nothing else goes offline but their product. I'm frustrated and disappointed.