Customers have good things to say about the easy installation, long battery life, and solar-powered feature of the product. They appreciate that the solar panel is convenient and efficient, helping to keep their cameras charged without the hassle of constantly replacing batteries. However, some customers have concerns about the charging effectiveness, compatibility with older Arlo cameras, price, sunlight requirements, and occasional instances of the solar panel not charging.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 762 reviews
Pros mentioned:
Solar panel
Rated 5 out of 5 stars
Excellent Product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had my Arlo Pro 4 cameras about 2 weeks and decided to purchase these as charging 3 cameras would be a pain. I read reviews on these and some said don't work or must be fully charged to work partially.
With 3 cameras facing different angles on my home was going to be a challenge facing the sun as my home runs north west to south east. I am totally impressed with these Arlo solar panels after a month. I tried mounting them south east and west and north west.
I must have done something right because they charged my cameras excellent. Even on cloudy days the ultra violent rays come through and charged the cameras.
If your having a problem charging with these you did something wrong. They will even take my cameras from 50% to full charge in a few days. I am extremely happy and highly recommend these solar panels.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Arlo Solar Panel
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome solar panel charger, I recently purchased this Arlo brand solar panel i originally had purchased an aftermarket brand for my floodlight camera and it started working fine for 2-3 months then it stopped working and kept shutting off my camera. Replaced it with the actual Arlo brand solar panel and since then works perfectly and it actually charged it a lot faster and works when it needs to perfect highly recommend this solar panel
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I considered what security cameras to buy, I should've considered how good the customer support was. That was my biggest mistake with purchasing Arlo. When they work, the cameras are great. However, if you have a problem, do not expect good customer support! I don't know if they outsource their support to India, but I've never spoken to an American, I know that! They are difficult to communicate with and they don't provide accurate solutions. I have 9 cameras (3 Pro 4 and 6 Pro 5s). The cameras are different ages. The Pro 4s are 2 years old; 3 of the Pro 5s cams are 1.5 years old; and 3 Pro 5s are only 1 year old. About 1 to 2 months ago, all 9 cameras started going dead within 1 to 2 weeks. I suspected some type of firmware update is the cause, as that's the ony thing that makes sense. How else would 9 cameras, of different ages, all start draining the batteries. 3 of them are actually on a completely different ISP, so I don't think it has to do with my ISP. Anyway, I finally called customer support, and the guy could only detect any info off of 1 camera. He claimed it had been recently charged that same day by a faulty charger that same day. 1) It was charged 4 days prior to my call; 2) This does not explain why all 9 cameras have an issue (I have 3 chargers, I don't think they're all bad. In fact, I don't think any are bad). He suggested I try charging the cameras with a magnetic cable instead. He made several wild claims. For instance, he said the temp was high on one camera, but this camera is in 1 of the coolest areas and is under a roof in a shaded area. The bottom line, I don't think the guy really looked at anything at all, and I think he was just throwing our random reasons for the problem, none of which explaining why all 9 cameras would be losing their charge so fast. The app is also very basic (automated capabilities suck); They recently doubled the montly subscription cost (it's not insanely high). Anyway, I'd just consider other brands if it were me after this experience. I'm not sure you can trust any battery operated cameras, because Lithium batteries, frankly, just don't last that long, and they're expensive to replace.
There have been 2 other instances with their customer support. 1 of the times I called them was because "Arm Home" wasn't working, and he claimed I had to always use Arm Away (made absolutely no sense). The other time was my sister couldn't access the recorded camera feeds during her trial. They were never able to resolve her issue, and , thus, she really never got her free trial, because it didn't work. They should've resolved her issue and re-started her trial instead.
We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at [email protected] by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards, Arlo Team
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Solar panel
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this solar panel over a year ago to charge my front yard camera , I thought I’d give it a try before I bought any other Arlo products , and honestly it’s a great investment if you want to have your home secured 24/7 since the solar panel keeps it fully charged there is no need to remove your camera from its stand
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Disabled Person(s) With Arlo Cameras Best Friend
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm a disabled Army veteran and retired law enforcement officer. These solar charging panels are the best. They are lightweight and easy to install. Changing batteries in my Arlo Pro 4 cameras is a thing of the past. It was very difficult and dangerous for me to climb a ladder each and every time to change the batteries, but these solar panels have saved the day. Well worth the money.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Arlo plus
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Arlo is an excellent product. Best buy has a good selection in stock.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Charges some even when cloudy and very cold. Likes temps around 45 to 50° to charge more-increasing as the temp rises. I faced the solar panels mostly south for all day charging. The 6.5 ft wire is ample for all 4 of my camera/panel installs. So far after 10 days/nights with moderate activity averaging 92+% charge. Great quality and I highly recommend.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These Arlo Solar Panels are nothing short of AMAZING!!! They’re SUPER easy to install, and my batteries have remained at 100% since these panels have been installed! These are a “must have” for anyone who gets plenty of sunlight in the areas where the cameras are installed!
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Solar Arlo camera charger
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The solar panel is worth it. I've connected it to the camera that gets the most use and now I don't have to worry about getting on a ladder to charge it.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Solar Panel
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well and keeps my Arlo charged. Great option.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Nothing short of AMAZING!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These Arlo Solar Panels are nothing short of AMAZING!!! They’re SUPER easy to install, and my batteries have remained at 100% since these panels have been installed! These are a “must have” for anyone who gets plenty of sunlight in the areas where the cameras are installed!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought one of the Arlo cameras for my mom and she would sometimes forget to charge the camera. After buying the Arlo solar panel, she never has to worry about charging her Arlo camera.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have 6 of these panels now to keep the cameras charged. The cameras are on schedule for surveillance from dusk to dawn. The panels work great keeping all batteries at 100%. Very happy I’m not up on a ladder swapping batteries every 5-6 months.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am so greatful for technology. We purchased these Arlo solar security system. This was one of our best buy purchases. We ordered 3 solar panels and 3 cameras and I am overly impressed. We have captured every event, you must have internet to activate and use these cameras. You can self monitor you home or go on a service plan or pay $50 a year for video monitoring. Excellent buy. I am a verified customer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this panel. I haven’t had to replace the battery yet of my outdoor cameras. They go down to about 95% charged and go back up to 100% during day. Replaced the indoor batteries twice already
I would recommend this to a friend
Rated 2 out of 5 stars
Don’t buy it’s a waste
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I Purchased this for my Ultra 2. Initially bought 3 panels for 3 cameras but I returned two of them. Installation is a breeze and connectivity is simple as charging the camera.
I followed all recommendations to make this perform at the optimal operation. As a background I live in Phoenix, Az that it is sunny most of the time. I installed this with my camera at 100% fully charged and face the panel where it would get all day sun exposure with its positioning. It worked fine for a week. After the week my camera percentage dropped to 35% after moderate use. It was not charging. In fact my camera would die and it would take 2 days to give it a little juice to start functioning again. My camera stays at 15-25% battery life with the “it’s charging Indicator.” This is the reason I returned the other panels. If you provide everything the solar panel needs to perform at its best and it performs poorly I can’t recommend it.
On the side note with the Ultra 2 it overheats easily and says it needs to cool down. You would think that they would have it in mind when developing this camera to withstand all type of climates. I bought 4 of the Arlo Ultra 2 cameras. The quality is very good but if it’s not working 1/2 the time is it worth it?
No, I would not recommend this to a friend
Brand response from Arlo Team
Posted .
Hello JCfromAZ,
Thanks for your feedback. Allow us to help check your solar panel and see as to why it does not maintain the battery life of your camera as expected. Please send us an email at [email protected] detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards, Arlo Team ^RM
Pros mentioned:
Installation
Rated 2 out of 5 stars
Doesn’t work as I expected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited to use this cause I love Arlo products but noticed their battery life isn’t the best. I constantly charge my cameras weekly with the exception of my doorbell. Attached is a picture from Friday. Keep in mind this was fully charged Thursday. It is now Tuesday just a few days later and it’s dead. It says it was “charging” but feel like it made it worse. I give it 2 stars because installation was easy.
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards, Arlo Team
Rated 5 out of 5 stars
Arlo solar panel
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Gotta say hands down by far the best haven’t failed me.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solar does a good job charging my cameras with no issues.
I would recommend this to a friend
Rated 1 out of 5 stars
Does Not Work
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Places in great location on roof, but it will not charge not hold the battery charger on my camera.
No, I would not recommend this to a friend
Brand response from Arlo Team
Posted .
Hi Battery,
Thank you for taking the time to share your review. Your feedback helps us to get improve our services. We'll share your feedback with the relevant team. We appreciate your understanding. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.