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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 873 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 873 reviews
  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Mount

    Rated 3 out of 5 stars

    So-so for Arlo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 9 arlo cameras. My 5 before this add are fine. The first batch has timed out. These are a great picture. Come with external batteries. 4 included for 3 cameras. Great plus. But the build quality is not up to par. The mechanism that pushes the battery compartment open is fragile and broken on one of my cameras. Hopefully they will replace it. The holders wont move alot so view and placement is limited. I dont believe you can change mounts. The were a so so deal for 199$. But they are definitely not worth 400$ on quality. Things are just getting cheaper and cheaper quality. Always be wary on pricing. Marginal yes on recommend!!

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Noagge,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Pro 5S 2K Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 5S 2K camera has been a game-changer in home security. Its 2K resolution delivers stunningly clear video quality, making it easy to identify faces and details even from a distance. The night vision is impressively sharp, providing reliable coverage in low-light conditions. I also appreciated the integration with smart home devices, which allowed seamless control through voice commands. The camera's compact design is sleek and unobtrusive, fitting effortlessly into various spaces around my home. Setup was quick and straightforward, and the connectivity has been consistently strong with minimal interruptions. One drawback is the subscription required for full access to features like cloud storage and advanced detection. While this adds to the cost, the camera's overall performance makes it a worthwhile investment for those serious about security. Overall, I’m highly satisfied with the Arlo Pro 5S 2K camera. Its quality, reliability, and smart functionality make it a standout choice for home surveillance.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Unmatched Home Security – Worth Every Penny!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research, I chose the Arlo 5S 2K system, and it has exceeded all expectations. I installed six cameras and the doorbell, and from setup to performance, every part of the experience has been outstanding. The 2K video quality is crystal clear, even in low-light conditions, giving me total peace of mind whether I’m home or away. The wide-angle coverage and motion detection zones are extremely accurate—no more false alerts or missed activity. What really impressed me is how responsive the app is. I get real-time alerts with sharp visuals and fast loading times, making it feel like I’m always home, even when I’m not. The doorbell camera is a game-changer, delivering sharp two-way audio and instant notifications. Package detection has already come in handy multiple times! In a world where security matters more than ever, the Arlo 5S system delivers. It’s an investment in peace of mind, and I couldn’t be happier. Highly recommend to anyone serious about protecting their home and loved ones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    First time purchasing cameras. Great first option!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instruction manual is very easy to understand. As for the camera’s battery’s lasted for almost a week! The batteries are very easy to exchange. While the battery station that comes with it makes things a whole lot easier! On the other hand the Arlo security app provides clear instructions on how to connect the camera for view ability, while the app being very easy to navigate and has a great security system. For my first time buying a camera, this seems to be a very solid option for its price!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesome cameras to keep my family and house safe!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are very good quality. I love the Arlo brand I will be buying the rest of my home security products from them! I love how you can change batteries out in a flash, and if you get solar panels you never have to change the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my Arlo 5S

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera gives clear videos of people and animals. Even has a package detection feature! Motion sensor and spotlight work great. Took me a while to figure out how to set up and install (but these things arent my forte), but by the 3rd camera I had the procedure down. 3rd one took 10 mins to install. Think8ng about getting 3 more…

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Pro S5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve have the Arlo Pro S5 for almost a year now and they work well under the right subscription. Batteries run a little low if you have the sensitivity too high to capture motion, but I just bought more batteries. With that being said I’m changing the batteries couple times a week. They do miss some motion if you’re “particular” about your security then I would have hardwire. I’d say I’m a stickler about my security and the Arlo Pro S5 work well for me. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Best camera for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera with proper quality and worth a buy for the price from Bestbuy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good camera system!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great camera system so far! The batteries mention up to 6 months but it has already went down 15% in one week so I doubt that is accurate. Really good and clear picture. I love the extra features like the two way audio, alarm, light, and 2K video recording. The monthly subscription seems high compared to competitors but it’s fine for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok but not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is not very clear when zoomed in. Battery last us about a week. Moderately impressed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my home and they work great. Just have to make sure they are in range and the firmware is up to date.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Setup

    Rated 5 out of 5 stars

    Arlo 2k

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great setup was easy it stays connected and battery last long

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Self-installation in a matter of 30 minutes ☺️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Security camera is an excellent option for home or business owners to help protect their property with DIY installation. Arlo command platform with top-of-the-line 24/7 monitoring, smart touchscreen equipment, and free customer support. It offers next-gen security via smart technology, video surveillance, and complete mobile control. I just love how easy and efficient is this camera.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a very good product. Setup is pretty seamless. I highly recommend the solar panels so you don’t have to worry about switching out batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    This arlo 5S is absolutely Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras is Amazing. The picture is crisp the color is on point. I have it set to alert me when someone goes into the Garage or in the middle of the night. Out of there room In the living room. Now that christmas is around the corner i already know the presents will be safer because of it. Def an Upgrade from the Arlo essentials Spot Light.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too Short!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is nice and well built, but the supplied charge cable is indoor rated, too short and it doesn't come with a AC adapter to enable using a standard electric outlet. You have to spend 49 dollars for a 25ft cord and ac adapter if you want to charge the unit at it's outdoor location.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    So Easy to Setup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From box to completion of setup, it took less than 10 minutes to have our camera connected and ready in the Arlo app. The camera itself is wire-free (easily removable to charge when needed), connected to our WiFi easily, and is all-weather protected. We live in West Texas and the weather can be unpredictable, so this feature was important to the safety of our family. The Arlo Home Security System provides different options (you receive a trial) for you to enjoy the benefits of this camera even more — emergency service response, video object detection with AI, etc. As an Arlo user, I love the clarity and peace of mind received by using the system to its entirety. I feel that Arlo has stepped up our security game and provides clear live and recorded footage. I highly recommend Arlo to anyone looking to up their safety game!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo security!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are an awesome surveillance source!! At home and away!! I've had no problem!! This is my third set of Arlo camera's!!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Arlo Forever

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Arlo for many years and one camera (Ulra) went bad! I had done research and liked the new Swann! Well, I tried them for 3-4 weeks and no comparison! Returned the Swann and went back to Arlo! The only reason for a “4” rating is its 2K and not 4K. Still a great picture with 2K!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Poor quality and no longer free 30 day recording

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these. 1) The Arlo Pro 5S does not come with 30 days of free recording like the Arlo Pro 2 does. 2) The video recording at night on many of their cameras has red rays in the video and picture images. I bought this 3 pack, and 1 camera had that problem. It took a month to convince Arlo the camera was defective. They sent me a new replacement, and the replacement also had red rays in it. That took about month to get another replacement. Th 2nd replacement has red rays in it, but not as bad. I'll have to decide if I want to spend another month proving to them it is defective as well. Their support is horrible. Image quality is good if you get a good camera. At this point, only 2 have been good, and 3 defective, so the percentages are not good.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

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