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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 871 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 871 reviews
  • Rated 4 out of 5 stars

    They work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very little direction to get started. Once you connect device it does its thing. Few minor issues that can be worked through(WIFI Extender). Don’t believe batteries will last the claimed amount of time, but I do live in a rather cold climate during winter months

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras the 5S load more faster then the ultra 4 so much clear

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, good value, easy to install, good battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera - with some downfalls!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great camera! We love that it's wireless, easy to use, and the picture is clear as Crystal! My only issues with it is the battery dies quicker than I'd expect and my Wi-Fi takes forever to load the camera! Over all it's really nice to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Arlo camera. There is a slight learning curve as yiu figure out bow to set it up and adjustbthe app settings so that the notifications are accurate. Now it works perfectly! I love being able to see when packages are delivered. I was surprises by how how the microphone and speaker works. When my husband and I are bored we like to make weird animal noises as people walk by hehehe. Who knew a security camera could provide safety and entertainment. Thanks Arlo. I lovr that we didnt have to set up a doorbell as our security cam.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras !!! Easy to install and so easy to use. Highly recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working great so far I have no issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Secure is absolutely secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get started, connect your phone and get within seconds views from the camera from the couch to whatever distance you are from home. Love the color as it goes well with color of our house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wireless cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pleased with the results of this system thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Product and seamless integration

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great quality product. Box has all the important equipment

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    TOTAL SAFETY IN A BOX!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality with easy installation and set up. These cameras were the perfect choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ### Review of the Smart CCTV Camera I recently bought the Smart CCTV Camera, and I'm very pleased with it. **Pros:** - **1080p Resolution**: Clear images both day and night. - **Easy Installation**: Setup took just 30 minutes. - **User-Friendly App**: Convenient remote access. **Cons:** - **Subscription Needed for Cloud Storage**: Limited free options. - **Minor Lag**: Some delay in live viewing during busy times. ### Conclusion: A solid choice for home security, offering great value for the price. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Battery Life negates other really good features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Life negates other really good features. Video quality is good. WiFi range good. Size and portability all good. Trouble is I have to replace battery every week, actually doesn’t make it through a week. Arlos response that “if you don’t have frequent notifications it lasts a long time” is silly. basically saying if you don’t use your camera, the battery is great

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Homestead,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great option for existing Arlo network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent option for an existing Arlo system. The location that it needed to be placed was outside of the range of the Arlington base station. Installed on a power pole with a solar charger, it was well within reach of the wireless mesh network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newer camera pixel is a thousand times better than earlier versions

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GARBAGE!!! My previous system was a Sannce (wired) system. Had it for 8 years before NVR finally died. I'm alot older now and have health issues. Since I needed a new Home Security System, I needed something wireless, I just can't get up in my attic to run CAT cables all over the place and down the walls to my home office room so I checked into wireless systems. After alot of research and also trying a couple of different brands, I ended up trying Arlo Pro 5s 2k. I bought this system 3 days ago, since then nothing but a ton of problems. 1. Easy to setup= NO (sure, easy to put the battery into the camera, but the app instructions should tell you more detailed information, there's just too much gray area in regards to the instructions. Meaning I've never used a wireless system so I no Zero when it comes to what is what, etc...really need to make a setup app for dummies is what I need. 2. In the past hour alone I have experienced numerous issues, i.e., one camera spot light flickers like a beacon for a couple minutes and then stops (did this twice), random cameras randomly saying (offline, signed in by another device, unexpected error. When I google arlo information in regards to these problems, I've checked and doubled checked everything. Interesting thing though, I had these cameras for a couple of days until I received my VMB Smarthub 4540. Installed it today, paired the cameras, that's when it seems that these problems have really been frequent. 3. Battery life sucks! I'm sure they are ok if your video settings are on the lowest setting but even the default setting was way too grainy for me to see so I selected Best quality, by doing so, a battery last 24 to 30 hours (basically one day) depending on traffic. I have 6 cameras, each having different levels of traffice which affects battery life, I can't tell you how many times I've been in and out of my house to change this battery, few hours later, change a different camera battery, another few hours, change another battery. Also, one of my cameras battery was almost dead so I went and got a fresh battery (with a green light) off the charging station, put it in the camera, came back and it said error, I looked up the how to fix this problem and it said, put in a new battery...um...I just put in a new battery, swapped it out with another green light charged battery and it worked. Needless to say, with winter coming I'm not about to be in and out of 10 degree weather every few hours to change a freaking battery. As I mentioned, I don't have good health thanks to 2 combat tours in the Army and my age (did I mention I have a Rare lung disease, hence the reason I can't go in and out in cold weather. So I'm pretty sure these cameras are going back. I'll go back to Sannce and hire someone to install the cables. I could go on and on about all the problems in just 3 days time. During the 3 days I've contacted online support and chatted with someone who was ZERO help. I received a phone call the next day and that person was at least helpful (this was just to fix very minor technical/connecting issues after that, the last 2 days have been a nightmare. Just to add, the online support told me I didn't have fast enough upload speed needed for each cameras bandwidth...according to AI and Arlo, the Pro 5s 2k needs 2mbps for each camera of upload speed. As these problems are actually happening I did a speed test... 6 cameras means I need 12 mbps total...I have 32mpbs.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rodney,

      We want to work with you to address the concern you shared. Please send us an e-mail at [email protected] with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    A Remarkable Device for Home Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has exceeded my expectations. The compatibility with smart home technology is stellar, and the wire-free setup is so hassle-free. The 2-way audio feature is pretty neat, and the 12X zoom is just wow! I love how I can live stream what's going on. Also, the motion activation is a fantastic feature. The color night vision is a game-changer for me. Such a solid piece of tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras! We have other Arlo cameras as well, and they sync so easily together in the app. I love that it’s wireless, so we don’t have big wires hanging down to an outlet. It’s easy to screw on and off of its bracket if you need to take it down. Video quality is great and the app is easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Capture a bee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it.. I don’t know how describe this Arlo pro 5s but it very good and easy to use …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty great security camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this brand before and is very pleased with the security camera. Love that it has a large range to see what’s around you, it’s easy to use and comes with a trial for the program to see if you like it, 10/10 recommend.

    I would recommend this to a friend
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