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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 166 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers enjoy the Pro 5S 2K Indoor/Outdoor Wireless Spotlight Security Camera's excellent video quality, long battery life, and ease of use. The camera's night vision and wireless capabilities also receive positive feedback, with many praising the simple setup process and effective motion detection. The built-in spotlight is a frequently cited advantage. While some users suggest improvements to the app, the overall customer experience appears positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 166 reviews
  • Rated 5 out of 5 stars

    So Easy to Setup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From box to completion of setup, it took less than 10 minutes to have our camera connected and ready in the Arlo app. The camera itself is wire-free (easily removable to charge when needed), connected to our WiFi easily, and is all-weather protected. We live in West Texas and the weather can be unpredictable, so this feature was important to the safety of our family. The Arlo Home Security System provides different options (you receive a trial) for you to enjoy the benefits of this camera even more — emergency service response, video object detection with AI, etc. As an Arlo user, I love the clarity and peace of mind received by using the system to its entirety. I feel that Arlo has stepped up our security game and provides clear live and recorded footage. I highly recommend Arlo to anyone looking to up their safety game!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too Short!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is nice and well built, but the supplied charge cable is indoor rated, too short and it doesn't come with a AC adapter to enable using a standard electric outlet. You have to spend 49 dollars for a 25ft cord and ac adapter if you want to charge the unit at it's outdoor location.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Best Buy Employee

    Rated 4 out of 5 stars

    Arlo Forever

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Arlo for many years and one camera (Ulra) went bad! I had done research and liked the new Swann! Well, I tried them for 3-4 weeks and no comparison! Returned the Swann and went back to Arlo! The only reason for a “4” rating is its 2K and not 4K. Still a great picture with 2K!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Arlo camera. There is a slight learning curve as yiu figure out bow to set it up and adjustbthe app settings so that the notifications are accurate. Now it works perfectly! I love being able to see when packages are delivered. I was surprises by how how the microphone and speaker works. When my husband and I are bored we like to make weird animal noises as people walk by hehehe. Who knew a security camera could provide safety and entertainment. Thanks Arlo. I lovr that we didnt have to set up a doorbell as our security cam.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera - with some downfalls!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great camera! We love that it's wireless, easy to use, and the picture is clear as Crystal! My only issues with it is the battery dies quicker than I'd expect and my Wi-Fi takes forever to load the camera! Over all it's really nice to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ### Review of the Smart CCTV Camera I recently bought the Smart CCTV Camera, and I'm very pleased with it. **Pros:** - **1080p Resolution**: Clear images both day and night. - **Easy Installation**: Setup took just 30 minutes. - **User-Friendly App**: Convenient remote access. **Cons:** - **Subscription Needed for Cloud Storage**: Limited free options. - **Minor Lag**: Some delay in live viewing during busy times. ### Conclusion: A solid choice for home security, offering great value for the price. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for existing Arlo network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent option for an existing Arlo system. The location that it needed to be placed was outside of the range of the Arlington base station. Installed on a power pole with a solar charger, it was well within reach of the wireless mesh network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Remarkable Device for Home Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has exceeded my expectations. The compatibility with smart home technology is stellar, and the wire-free setup is so hassle-free. The 2-way audio feature is pretty neat, and the 12X zoom is just wow! I love how I can live stream what's going on. Also, the motion activation is a fantastic feature. The color night vision is a game-changer for me. Such a solid piece of tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras! We have other Arlo cameras as well, and they sync so easily together in the app. I love that it’s wireless, so we don’t have big wires hanging down to an outlet. It’s easy to screw on and off of its bracket if you need to take it down. Video quality is great and the app is easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty great security camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this brand before and is very pleased with the security camera. Love that it has a large range to see what’s around you, it’s easy to use and comes with a trial for the program to see if you like it, 10/10 recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple setup, Clear video quality, & easy to use a

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup and install process, with simple, easy to use app. The video quality is clear and battery life is good when settings are configured. The additional features and cloud storage is great for the price. You can quickly and easily view and manage stored video, all through the app.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Arlo Pro 5S 2k HDR -Great camera for home security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 5S 2K is Arlo's latest-generation product with a host of powerful features. It serves as a significant upgrade to the Arlo Pro series camera that I currently own. Arlo has consistently impressed me with its performance and the robust security features it offers. However, the only drawback is that to fully unlock its potential, you must subscribe to their service package; otherwise, it functions similarly to a standard camera, albeit with superior image and video resolution but lacking motion or activity alerting features. It comes with a 30-day trial period to access all the security features it offers and with my existing subscription, adding this to my existing set-up was a no-brainer! Installation: Setting up the Arlo Pro 5S 2K was a breeze, taking less than 5 minutes for my Arlo app to detect the camera. A notable feature of the Pro 5S 2K is that it can function as a standalone (without the need for Arlo base station) camera with dual-band Wi-Fi support (2.4G and 5G). The package includes a charging cable and an outdoor mount. Features: • This camera is both wireless and weatherproof. My four-year-old outdoor Arlo cameras have endured various weather conditions and are still going strong, making the new ones an excellent choice for outdoor use. • When evaluating outdoor cameras, the first three aspects I consider are video and image clarity, resolution, and field of view, and the Pro 5S excels in all of these categories. The images are sharper, even in low light, and I can zoom in up to 12X for enhanced detail on distant objects. With a 160-degree view, it's ideal for monitoring larger areas. • The night vision capabilities are outstanding, with color night vision and an integrated spotlight it captures crucial details in color during nighttime recording. With its 2K HDR resolution and 12X zoom, it provides more detailed images. • While I can't speak to the battery life yet, given my past experience with Arlo devices, it should last at least three months with minimal alerts. The Pro 5S also offers a "low power mode" setting to extend battery life when it drops below 10% - configurable to 20% and 30%. • In terms of security features, it offers a plethora of options to tailor to your needs, from simple phone alerts for motion detection to the ability to call a friend or activate a siren and emergency response team. These features require a subscription, but they are well worth the investment, especially for peace of mind during extended travels. Additionally, it features a microphone and supports two-way audio for outdoor conversations. • The app is user-friendly, feature-rich, and easy to navigate for configuring settings or reviewing alerts and feeds. • Phone notifications are impressively quick, typically arriving within seconds, which is a significant improvement compared to another brand I've used with reporting delays. Overall, Arlo cameras have consistently proven reliable in my experience, but the Arlo Pro 5S 2K brings even more features to the table, making it a worthwhile upgrade for my outdoor surveillance needs. I definitely recommend it for outdoor use, especially if you already have an existing Arlo setup and subscription, adding this camera for outdoor use is a no-brainer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. Safety is key! And this makes me feel confident leaving my mom (a now empty nester) home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The camera delivers excellent quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera delivers excellent quality, connects easily to the phone, has a long battery life, and is easy to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install and setup. High quality video

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and setup with no wires. High quality video. It is slightly delayed a few seconds. Light is really bright

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good security camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like polo cameras. They are beautiful, small, convenient, easy to set up and good quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product hard to connect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems high quality. I couldn’t get it to connect to my internet and finally gave up.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Emily,

      Thank you for your review. If you're unable to set up your Arlo cameras, please read the following article: https://kb.arlo.com/000062870.

      If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Mine was defective after 3 days

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this 3 days ago from my Best buy. Camera was great I could connect without a hub to my Wi-Fi and everything worked great. App was a little wonky wouldn't let you scroll through videos you had to go out and then to the next video on Android. Was a little easier on iPhone where you could scroll. This morning received an error that the device was offline because of high temperature. At the time I received the error the temperature outside was 63°. I removed the camera and added it again and the same thing happened it kept recurring. Unfortunately I believe this was a defective unit and didn't want to go through the hassle of dealing with Arlo tech support so I just returned it to Best buy. Would have been great if it worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it not worth it video quality is terrible. And you gotta pay a monthly subscription. And if you want the camera to do what you wanted to do the battery dies quick less than four days.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Arlo 5S 2K network require 2.4 GHz to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product requires 2.4 Network to activate these camera! Why the advertisement did not mention this issue. A good product should make easy to activate, Not ask you to special setup for this product! Gabage! Return to the shop.

    No, I would not recommend this to a friend
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