Customer Ratings & Reviews

Awesome comfortable chair for my home office. I seat approximately 1-2 hours a day and it feels soft enough and comfortable for my back and legs. Soft armrest tops (like secretlabs). Nice color without “gaming” symbols. Assembly was easiest, 15 minutes without guide. Only one wish - I would like to adjust lumbar support up and down as well. Worth the money I bought ($370)

I purchased this Jun 20th of 2020 on sale for 299 at Sam's Club. It was dropped shipped directly from Arozzi in California and arrived via Fed Ex to my front door in 5 days. I have an Arozzi Desk, and their customer service is EXCEPTIONAL, so I have been looking at their soft cloth options of chairs for awhile. I tried a Secret Labs Batman Edition Titan in 2019, and HATED it. It was even firmer than this chair, and made my back ache. Secret Labs feel premium in build and design, but man the comfort was NOT there for me. This chair is a very soft feeling cloth, that will avoid the pleather flaking that plagues every vinyl/fake leather chair eventually. The packing is a bit on the cheap end, the box came pretty banged up, Secret Lab has them beat in that aspect. Assembly was simple, although I assume to cost cut, the directions were from similar older models, and only OK. They don't specify what screws go where, so you have to figure it out. (I used Red Loctite screws on the base and under the arms, and Blue Loctite for the back). Assembly took about 20 minutes, and was pretty easy other than the arm mount covers, which are a bit snug. The quality of the chair seems good, and I have utmost faith in the warranty with Arozzi. Arms are a bit lower quality than Secret Labs, but they are 4D and a huge upgrade from my old favorite office chair. The recline and locking tilt work wonderfully, and the piston operates well. As of now, this is a 4/5 star chair. There are a few components that could be a bit more premium, and the packing is lacking, but if the regular price was $299, this would be a 5 star. Full price, it sits at 4. For reference, I am 5'11" and around 240 ( COVID weight :( ) and the chair fits me well at my current weight, and I am able to adjust to have my feet flat on the floor. I will update this review after a few weeks if I experience the same back pain I had with my Secret Labs. DO NOT purchase expecting a "plush chair". My last chair was a Serta Jennings, which has a very plush seat, but the pleather deteriorates after a few years, I was on my 2nd one. The firmer chairs are supposed to be better for your back and ergonomics, so I want to give this 3-4 weeks to evaluate. Overall currently happy with the purchase.

Poor quality, poor instructions, and not comfortable

Its amazing and i have not yet used it but im ready for somthing new so thank you best buy