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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 9,207 reviews
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model after reading plenty of reviews online. This modem is perfect if 50 or 100mbps is your ISP top end. There is a mode above this one if you live in one of the few areas that get 300mbps. Ultimately, this purchase is smarter than paying the cable company modem lease fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Worked well with no problems. Delivered speed as promised

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    great replacement modem for comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was renting a Comcast modem paying for 100mb download speed and only getting 15. With this modem, I now have a download speed of 90+ mbps. It was an affordable upgrade to say the least and one less thing to have to shell out to Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Better than leasing one from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is highly recommended in online reviews and is a step up from its sibling in that it is comparable with current and future formats for digital data. It was easy to setup, but did not immediately work. Comcast could not activate it by remote and a tech visit was required. Even after the tech visit I had to call Motorola support to get it working. The support technician was very nice and acknowledged that the modem "lock onto" the mac address of whatever it is plugged into first and it had to be reset and rebooted a couple times and then plugged into the router before it would recognize it and begin working. Otherwise it's a great modem and maintains consistent high speeds up and down. And it's much smaller than the Comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick install, works with comcast. Cheaper then renting from cable company

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup, Speed

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to set up. Great product! Exactly what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent Modem!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, reliable device and quiet compatible with my gadgets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no reason to rent a modem from your cable provider when you can own one that works much better. The setup for this modem was very easy and straightforward. I did have to call my cable and Internet provider to activate it though, so I'm assuming most people will have to do the same. The instructions were very clear, and I had no trouble at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Extremely Satisfied - Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with the performance thus far & having my own modem has saved me money by avoiding rental/lease fees from my internet provider. Modem is the choice of myself, my parents and my sister & have yet to be disappointed. It clocks in above what my provider says is the speed I am paying for. That's always nice!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Stable and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of using my Comcast supplied Cisco modem. It was failing and costing me $7 a month. Bought a Cisco on ebay. It lasted two months and started to cut out. Did my homework and bought this Motorola unit at Best Buy. It's been about two months and it runs like a charm. It handles my 105 MB Comcast line perfectly and never drops (I've been monitoring it). Happy.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Color, Lights

    Rated 5 out of 5 stars

    Great future proof modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem so that I could save money by not having to rent one from time warner cable and also because this modem is future proof with docsis 3.0. As the cable companies improve their network, I won't have to keep upgrading my modem. I had best buy price match amazon and got this for about $75. Super great price and no hassle price match from best buy. Gotta love it. The only downside to this modem besides being an ugly white color is that the lights are really bright. I have it in the hallway closet on my apartment and I can see the lights flashing and lighting up the entire hallway when the closet is slightly open. Not a deal breaker obviously.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup, Speed

    Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. No problems. Fast. Connected to my router right away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Setup

    Rated 5 out of 5 stars

    Easy and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a breeze and once connected was solid... Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Way better than what the ISP provides

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and quit paying the ISP for their modem. This modem has given me faster internet speeds, and more reliable service than any ISP modem. If you pay your ISP for the privilege to use their equipment (like I used to do), stop it. This pays for itself in less than a year and you'll appreciate the better speed and reliability you get.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Led brightness

    Rated 4 out of 5 stars

    Great Modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Motorola Arris product. Rated up to 360 Mb/s I have Comcast 150 Mb service and can get 150-170. The older modem that I replaced the 6121 usually only got about 135 Mb/s, even thought it is rated at 170 Mb/s . The only small thing I dont like are that the Blue lights are too bright.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older cable modem and did not realize what I was missing until I installed this! It is so much faster and could not be easier to install. Highly recommend the Motorola - SURFboard Docsis 3.0 High-Speed Cable Modem – Silver if you need to upgrade your old equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Speed

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent price, easy to set up, great quality and high speed

    I would recommend this to a friend
  • Pros mentioned:
    Price, Setup, Speed

    Rated 5 out of 5 stars

    fast speed great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast speed, great product, easy installation, reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Setup

    Rated 5 out of 5 stars

    Good, easy to use and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to use, easy to set up. Overall a very good product

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great addition to my network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st let me state I was not in the market for a new modem....but when my cable provider gave me an upgrade I needed to upgrade my home network equipment so that I could maximize the speeds that were being offered! Happy I did...the Surfboard works great...and you can get a ROI in less than a year vs renting a modem from your internet provider.

    I would recommend this to a friend
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