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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 314 reviews
  • Rated 3 out of 5 stars

    It works, but has some annoying software built in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit definitely is not geared toward anyone who runs a sophisticated network. It makes some bad assumptions about how it will fit into your network, specifically that it will be the network DNS resolver. That faulty assumption leads to problems disabling the highly invasive network snooping McAfee "security" product that is bundled into the product since they have it configured to use a non-existent top level domain name that the DNS in the modem will resolve, but a validating DNS resolver will not. If you understand networking, this unit will definitely annoy you, but it can be plied into obedience with sufficient know how. Based on the deliberate poor design choices I cannot recommend this product. Get one without the bundled McAfee spyware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was recommended by the professionals who were installing my internet. I never had a problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing!!! Never had an issues with it and it's been 3 years

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    I had this since 2018

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to replace this. I does it’s job. I haven’t had any issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got my own!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this instead of leasing one from the cable company. It’s great and easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-in-one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem/ router. And it’s Comcast compatible. If your looking to buy instead of rent

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old arris surfboard sb6141, much faster now after isp reset connection and router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty decently. I'm getting good coverage in most spots within my area.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with setup but found I did not push one button. It now works wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for an aging product and works much quicker than the old system

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for about 6 months now and have had no issues out of it. It does what its supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard AC1900 Dual-Band Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable modem works great for the price. 3.0 Docsis. Better to buy 3.1 docsis.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use Easy to contact Great value 9 out of 10, l will recommend it to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in, ready to go! Easy and care free. Best electronic purchase ever...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router combo is exactly what we hoped for. It works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to follow directions. Easy set up. No problems with the modem/router as of yet.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works as it should.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed quick, no issues. Seems to be working as advertised. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats ($) renting from the cable company. Works great, easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy install and setup for someone with only a small amount of computer skill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is simple and it has provided good coverage in our two story house.

    I would recommend this to a friend
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