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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,483 reviews
  • Rated 5 out of 5 stars

    Never drops the signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router has a strong signal that never drops therefore allowing uninterrupted podcasts, music, and video streaming. It has dual band, concurrent 2.4 and 5 GHz frequencies. You can set security keys by band and you can set up a separate guest network with security settings independent of the main network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is a great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I had it set up in 15 min. I have a 3500 sqft house and we have excellent WiFi signal everywhere. We have about 10 devices hooked in the WiFi network (PCs, smart TVs, IPads, phones ) and have no issues with the speeds (only really use for streaming videos and Internet, no gaming)

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to join the dump the cable groups, unfortunately had to keep internet access through our only choice of cable companies. Set up was fairly easy, every thing had been working fine so far. Been cable TV free for almost six weeks , no regrets so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s solid for streaming but does have to be reset every once in a while.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great router and modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this if in the market for a router/modem combo. The connection is great and speed capabilities are as advertised. This is compatible with Xfinity. I never have any signal dropouts. The lights on the front can be bright when in a dark room but thats easy to cover. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome router. Before I bought it I had trouble streaming on multiple devices, but not any more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has worked perfect and I get excellent signal through my 2600 square foot house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get into the technical aspects of this modem, but it has certainly relieved the connectivity issues that I was having with my previous modem. The signal is strong and consistent. I can connect throughout the house on all my devices, laptops, phones, televisions etc..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant cable modem and home wifi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up. Has 2 bands so neither get overloaded with to many devices connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem/router combo if you are a Time Warner Cable subscriber. I currently have the 100mbps service speed, and this router gives me just that. It is also capable of higher speeds if I ever want to upgrade my service. That way no need to purchase additional equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with Spectrum provided router/modem but this product fixed connectivity issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router finally died. After reading reviews and speaking with the guy at Best Buy I realized I was extremely behind in available technology. Set up was fairly simple. Make sure to have a laptop available. I had to call my internet provider for them to finish the process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as described works with my service provider Oceanic Time Warner Cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of the lag from our cable provider modem and router. This modem fixed all of our problems!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bad boy is fast. My last netgear lasted about 5 years and finally died. Love this thing. Provides strong and reliable wifi signal for all my devices. I use 2 iPhones, an iPad, 2 laptops, and 2 Roku's with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this modem for about 2 months now and it has had pretty reliable service. Was a little difficult to set up initially with my ISP, Time Warner Cable. Had to call the ISP rep for help, but eventually got it together. Doing well now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great modem/router surfer for all internet needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looked into buying a modem/router because i upgraded internet speed and i did not want to pay monthly modem/router fee to the internet company. it was a little pricey bet will pay for itself after a year without rental fees and will still be able to handle future internet advancements

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got tired of renting one from our provider. This works well for our house. 2 story

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great choice for future proofing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit after I moved and had to change service provider. This thing is a rocket ship. I am paying for 75 MBS and consistently get 95-105 MBS. It has every feature you could ever want. For a router/wifi combo it is pricey, but worth the money for all the features you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After experiencing various brands for modem. I would give a 5 stars for this product.

    I would recommend this to a friend
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