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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,483 reviews
  • Rated 5 out of 5 stars

    works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money. Works well and is compatible with all the new devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have like the Aris system because it suits my need and fits great on my computer table. It is working great for my wireless internet and I would recommend it to others because of its compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Very nice modem and router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit to replace my lease unit from Comcast and so far it works great. I like the custom set up features and saving $10/month on leasing fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with Comcast. This was the unit suggested to me by bestbuy sales.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combination modem and router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a rather large house, this item is in my basement, and I have no problems with signal strength in the house, regardless of where I am. Also includes two radios (2.4 GHz and 5 GHz). I like having a single device as a combination cable modem, router (which manages over 24 hardwired ethernet ports, plus at least a dozen wireless devices), and wireless access point. I did have an issue with initial setup, but that was because the cable company kept initializing the device as a bridge only, not a router. Once I finally spoke with the right person, they finally found the error on their end and things have been working fabulously since them. Previous to this, I was using U-Verse and the wireless access point they had. I was not happy with it as I would lose my internet every so often. No such problems with this unit!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Unit works well and delivers as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discussed various units with Best Buy consultant and he helped me with the differences between units. This unit being newer with more capability was more suited to the faster speeds I was moving to with my new internet provider. All working as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is a good device. So far, I have no complains about it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router modem combo is great! When our internet was being installed, the comcast man stated that this would be equivalent to their nicer routers and you skip the renting costs. It pays for itself within 1.5 years. Love the speed so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than laying monthly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router after It was recommended by my internet provider as an alternative to renting a router from them. I've had no problems viewing my cable, Netflix or streaming my music. I love it and I don't have to pay a monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router died and I needed a quick replacement that would work with my provider. Sales staff was excellent answering all my questions and showing me 3 possible replacements. In and out of the store in 20 minutes! Easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have very fast works great With comcast A must have. I was using Comcast modem and my internet was horrible then I purchased this and wow what a huge difference super fast. Well worth the money. Again a must have with Comcast !!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Router and modem combined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allowed to eliminate my router, since this is a combined one. I was able to eliminate the rental equipment from spectrum. It has been good for my household. Good speed and no problems at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Keep Calm and game on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use wifi for video games, video streaming, downloading, etc. then this is the router for you. Aiden, from Best Buy, was very knowledgeable and recommended this product to my husband and I. It beats from paying the monthly rental fee to Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Must Have!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris 3-in-1 is the best! Truly corresponds all technical description. Our family uses it more than a month by now, so far we didn't have any issues with Internet, streaming, or downloading, despite having a lot of electronic devices in a house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simple to set up and faster speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted out from paying Cable Modem Rent when they wouldn't upgrade the one we had, so, we I bought our own. Very fast speeds - One call to comcast to get the new one running and no more Modem rental, plus excellent WiFi Speed. Highly Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, but not quite the improvement in range I was looking for. I was hoping to get rid of my wifi extender completely, but looks like I will have to upgrade that to get the improvement I was looking for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time that I set up the Internet as my husband has done it in the past. It was very easy and took a lot less time than I thought. The unit has been working well without interference from the microwave which had been our issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it at a great price. Best Buy price matches and makes the purchase that much more worth it. Called Arris to help customize network and they walked me through the entire process. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exactly what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I needed. Reviews online were positive and this Arris has performed flawlessly. The best part was that Best Buy matched the price from Amazon without question.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Really good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris surfboard cable modem and Wi-Fi 6900 router is way superior to the last one we had. Right out of the box it worked great and we haven't had one bit of trouble. All the computers we use with it are much faster than with our old modem.

    I would recommend this to a friend
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