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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,483 reviews
  • Rated 4 out of 5 stars

    Good signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong signal, reaches upstairs, down and back patio. Pretty fancy system, requires some networking knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent so far. Easy to get started good instructions. Time will tell if its worth it my last other brand burnt out

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    AAMZING ROUTER/MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, this blows all the other routers out the water. Super Fast, No issues, easy admin access, and best of all, is compatible with ALL ISP's.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    outstanding speed as well as great security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested the best modem router for my buck and this one never fails, this is MY second modem/router, I purchased one about a few months ago for my daughter and she loves the speed and security, which sealed the deal for my new router/modem. I take advantage of the full choices of securing my network with the easy to program router page and customize access as well as bands. I Love the guest login. Thus securing my network,two fold. Outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Well reaching signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this based on reviews. Was having a problem in my condo in certain areas with Wi-Fi signal. This solved the problem. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I didn't want to pay rental on a modem and wifi service. Works very good and get excellent range with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this by one of the awesome geek squad guys. Easy setup perfect hand shake with my provider ( twc).works great! Thanks Raul!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my Cable modem and 10 yo router.... Saving money on my cable bill and faster router. Easy to setup and operate..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Big! But works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previewsly I had a lot of glitches due to 3 kids, wife and I. Now we don't have that problem. Very reliable!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have CableOne internet. The new modem/router has provide higher speed service throughout my home. Very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and meets my expectations. I am only surprised that the internet is not covered too far with this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was easy especially the port forwarding I needed for my cctv dvr that I remote monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the easiest modem router set up I have done on my own. Now I have high speed internet, and worry free. I hope for some time now.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great router/modem for 3,000+ square foot homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but good to report about this router/modem. It stays connected and has great range.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great combo for a begginer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this item to a friend or family member. It has great speed and the signal is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good server, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my old server/router because it had poor range and slow WiFi. This is definitely a step up and setup with Comcast was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Ready for the future...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with WPS pairing and ac-dual band wifi. The range covers around 150+ feet 360 degrees. 2,500 square foot home easily covered.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router hooked up very easily and gets great internet connection and speed throughout the house. I love that it broadcasts in 2 frequencies!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Have not had any problems since I installed it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous router had to be reset at least monthly or less. The Arris has been working since I installed it without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Just as promised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works just as well as it says on the box! No problems whatsoever. Able to be tucked out of sight, best one I have had, ever.

    I would recommend this to a friend
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