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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,483 reviews
  • Rated 4 out of 5 stars

    Suitable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem and wifi router seems to do the job as needed. It works appropriately with Comcast Xfinity service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Didn't want to deal with twc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my own router. Didn't use cable providers router. Mine works great. Run iPad, 2 apple tvs, phones, and I work from home. Solid

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not sure where problem lies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Time Warner plan for up to 100 Mbps, but I still have connection problems while watching Netflix using wifi. I bought an Arris product based on the larger size of my house, but something (Time Warner, Arris?) is mismanaging the signal.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Couldn't hold an internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for over a year now, always thought my internet provider was lousy, doubled internet speed, still couldn't remain connected for longer than 10 minutes at a time. Called out the cable company, they replaced it with a $30 router that I have not had a single issue with. Wish I would have realized it was the router sooner and returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A little bit disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cable installer said this was the best wireless router on the market... It does not seem to have the range that I thought it would.. and.. it seems to work better some days rather than others.. to be fair.. I am not sure if it is the router or my equipment that is causing the problems.. overall I am happy with it.. .just not sure it is as good as touted... Would have to test other units in the same space to have a fair comparison..

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Had to deal with Xfinity to change to double play as this doesn't have a phone port.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Improved Internet Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something to beef up my Cable One Internet around my house. This seemed to improve it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replacement router that failed in electrical storm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent router. This was a replacement for an older Motorola router but appears much faster and with greater capability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable/WiFi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very satisfied with how easy Arris was to install & set up. The speed for streaming works great throughout my 4 bedroom house!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Replacement Gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was easy to install and has performed fllawlessly thus far. Wifi has very good range and speed. Would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works better than other Arris Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are willing to keep 3 devices connected on the go, this is the product for you. I love mine

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great all inclusive gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for a all in one internet solution and purchased it. Great so far. Runs hot though.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good Reach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for large homes. Easy to setup. Make sure you place unit in the middle of the house or signal will keep dropping.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace an old unit provided by Frontier when I switched services. Easy install. Works fine. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Decent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping for a bigger boost in speed, but has been a slihht improvement over our previous router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect modem for my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and get running out of the box. Love that you can have household electronics on one wifi band, guests on another.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the standard modem that xfinity provides. I have it working with TWC down in Austin, TX and it handles 300 mb with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the one I was renting from my cable company. Works great and saves me money every month !

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with easy setup. Technical support is outstanding and now my internet is lightning fast Good job guys!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace Brighthouse networks subpar modem. So far this modem/router combo has been a workhorse and is doing great

    I would recommend this to a friend
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