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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,483 reviews
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great surfboard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this surfboard a month ago and since then I had no issues and the board is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem I've ever Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a few months now. I upgraded from an older surfboard modem. This Arris has super fast speeds and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I made this purchase. It does everything it class to do. My system is doing what it's meant to thanks to this router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent speed and easy set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris SURFboard regularly delivers the speed and quality for multiple users to enjoy high speed video and info downloading.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up remarkable results immediately Increase my downloads to 180 on cox And is configurable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Hi Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A step above want I wanted.. Were out of the model I wanted. But this a better choice. Will not need to replace as soon.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem 2 weeks ago to finally replace my ancient equipment. All I can say as it's fast. Way more than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable and wifi modem all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and capacity to handle all of the ipads, iPhones and laptops we use. The old one just could t handle the load.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Did all we needed it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Hid in a cubby behind TV and 3 people can use Internet. Printer works well from a couple of rooms away

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for Time Warner Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to set up, and it works very well. I have a large two story home and the signal covers most of the area.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Great modem-so so on the wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was great and worked to increase my speed, but I found the wifi setup and options wanting. Also, it didn't have near the range as my previous Asus wifi router that had antennas. Plus, when you broadcast in different bandwidths it had two different names instead of streamlining it into one. I returned it and went back to my Asus router.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris - SURFboard High-Speed Broadband Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem hooking up, great speed. speed test 60mb. 4 phones, gaming system, 2 tablets, 3 computers and printer no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but still needs some fine tuning. Internet seems slower since it was installed.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Significant improvement from previous router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but sometimes needs to be restarted by unplugging and replug it to regain connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Signal Strength

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to avoid rental of Time Warner unit. Produces excellent signal strength and stays connected. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done..we have time warner. This was the best product. We can acquire at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent product. Faster than the Comcast device that I returned. Advise a wifi extender for multiple floors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product. Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was easy to setup- just remember you have to call Comcast to send activation signal. Nice to have a guest wifi !

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Good router; mediocre wifi strength

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I got tired of paying highwayman's prices to the cable company. It works well, just as well as the model from the cable company. Set up was easy and I like not being locked to the cable company's settings. It's fine for a small house or apartment. If you've got heavy construction or a large home, just get separate pieces.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good to have it for replacing my old one was too s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have it because the old one so bad. I like it because it's fast and good enough for me.

    I would recommend this to a friend
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