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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,483 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So for so good, no complaints.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. No problems to report. Little pricey, but for a 2 in 1 system better value overall.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works well strong signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy so far with modem /router price was more than I wanted to pay but pleased with performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a modem to handle the new internet speeds. Was perfect in my apartment and gave little to any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem, easy to set up and use. Good range, not especially great for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have xfinity service and I like owning my own modem this modem is a good choice for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this unit for two months now and it works great. You get strong signal both downstairs and upstairs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boosted my signal in the house. Now I have wifi out in my yard while mowing.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my laptop it goes in and out instead of being connected when I close the laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy, best buy. This works for us way better than paying monthly with our cable provider. great product

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard AC1900 Dual-Band Router works great. Setup was simple.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. Just got it installed. Got this based on a recommendation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Decent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speeds, ok distance. Recommend it if you're having issues w/standard issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes as fast as my laptop can go. I went with the recommendation of the Best Buy guy and I think he was right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A reliable cable modem with built in wireless router at affordable price...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this new modem and router combo and now I'm getting the faster speed I was suppose to get with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. I get wifi all over the house and never lose connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my internet is much faster and I am able to access the internet on more devices. Definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a high speed modem/router combo or just a great product, look no further. BUY NOW!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great product but loses connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great, but items such as my printer lose connection frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best router modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. I get wifi in my whole house. Even in my parents house which is 3 houses away

    I would recommend this to a friend
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