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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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89%
would recommend
to a friend

Customers are saying

Customers enjoy the SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem's ease of use, performance, and range. Many appreciate its simple setup and strong signal, resulting in reliable whole-home coverage. However, some users experienced connection issues. A few also noted the device's larger-than-average size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,483 reviews
  • Rated 5 out of 5 stars

    Excellent modem, up and running in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great.. I had it up and running in no time. Chose this to get the AC wireless. Great instructions included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff very knowledgeable and helpful everything I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea what I would need when I went into the store. The salesman knew exactly what I needed for my Internet hookup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Allows multiple devices to stream at the same time, within a large home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this router to be compatible with ISP speed requirements. Very happy with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product. Very reliable and works well with no issues. A good buy...it's the "best buy" one could say...;)

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    On the fence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two printers and they constantly keep going offline.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the smartest purchasesome I have made. Saving me money because I own it and not paying any lease fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem router combination. It effectively extends the wifi range so I am able to easily watch Netflix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination router/modem is a dual band and really does work well by keeping WiFi signals from dropping out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was highly recommended by a Best Buy employee and the set up was confusing. Not the best signal. Uses 3 different signals in one. (One is for guests) but somehow all my devices want to use the guest one. Seems to be the strongest signal. My Neflix is constantly dropping the wi-fi signal causing me to reset it every time I want to watch it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good seems to slow way down when mutiple connections are made even though it should not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Comcast system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to stop renting Comcast equipment and buy my own. Payback is about 14 months. Then I'll save $11 per month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I would say this is one of the best pieces of equipment they have made so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connection speeds. Default setup does not always work as well some custom settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was recommended by a friend and I couldn't be happier. I have it connected to the google home wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    boosted my speeds and kept my connection strong... much better than the stock arris that came with my service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to be working alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this router for just over a month and it seems to be working well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product that works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good everything seems to work wifi signal strength perfect for a small one level house. Good features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employees new what they were talking about when they recommended this item! Very please! Worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have zero knowledge of how technology works but was able to do this one all by my lonesome...yay me

    I would recommend this to a friend
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