Customer Ratings & Reviews

Arris surfboard g34 has better speed then any other modem i would recommend to my friends

Great product for a great price. It was easy to install too. I wish the password was a bit more difficult though as they only use numbers.

Once I got It up and running everything has been great. Set was a little confusing but the people at Arris were very helpful.

Really increased speed and easy to setup! I can now travel further distance with my computer and still have access to all my sites,

Customer service is exemplary, very professional. Helped me with my order, didn’t have the product so had one shipped to me from another store right to my door

Modem works great and saved me money too ~ internet company allowed me to use this modem in place of theirs because it was compatible ~ thank you Best Buy for carrying this modem ~

Setup easy, working great. No issues since setup in Dec 2021

I always use the same brand. my prior router got damaged and I bought the same brand again.

This product works well and was very easy to set up.

Love it will be back Staff was great to work with.

Easy to setup. No issues connecting Google mesh to it.

Drop connection constantly. Has an easy set up but not worth it due to poor performance

I purchased this product to replace my Spectrum cable modem and save money on monthly rental. The product works great and allows me to maximize my cable internet speed to 400 MB.

Worked great no issues linking different cameras phones tV and Xbox

Worked fine at first, then Roku TV kept dropping and stalling... had to return

For the price, this is great. Good WiFi distance and works well with my level of speed I need for gaming. I've never had an issue.

Much better than cox's routers that overheat and barely work half the time

All Eris routers, g34 and g36, that a recommended for Xfinity do not work. Let me rephrase that they do not work at all and drop signal constantly. Do not buy anything from Eris ever. I have been in the middle of a 3-day nightmare working with 15 different technicians from Xfinity and this router is garbage. Stay far away from this company and everything that they make. The sooner they go out of business the better for all of us. All they do is waste people's time and money and energy. The support for this modem is also garbage. Save yourself a lot of time and frustration and just don't do it. Do not buy this piece of garbage.

Works fine, my wife works from home and is in constant WiFi with corporate servers.

I paid almost $200 for this device and expect a lot better, this is the most disappointing purchase I’ve made in a long time. I ignored the bad reviews and listened to the Best Buy associate’s advice to “save some money” rather than buying a Netgear Nighthawk or something else with proven reliability. That was a mistake I won’t make again. Best Buy should take this product off their shelves and offer us our money back.