Customer Ratings & Reviews

I'm deducting a star because this is literally the ugliest piece of tech I've seen in 20 years. That said, a family member who uses Comcast/Xfinity needed a new modem and router as both his modem and WiFi router were very outdated and slow, and this is what Best Buy had in stock. Setup was easy after a quick call to Comcast. I'm still not sure if the person we talked to was real or an AI chatbot, but that's beside the point. Admin interface is lousy, but good enough for basic configuration. No issues with getting the advertised speeds or better, and WiFi coverage is good enough for his apartment. If you need advanced features and coverage for a large space, this is probably not what you're looking for. The caveat to purchasing your own equipment instead of renting whatever your ISP provides is that if there is an issue or need support, they'll blame your unit and be unwilling to help. But, my family member prefers not to rent his unit for long term savings, and I don't mind helping as needed, so this is a good option that will eventually lead to cost savings.

Super easy set up with my internet provider, really good signal strength across my house. Upgraded to this one when the other was obsoleted and good thing, my provider just updated my speeds and I would have needed the 3.1 version.

You can't really get a better router modem combo than this for all your needs. It has a very strong radius and extremely fast speeds, especially connected to mobile devices. It took me a minute to set up through my cable provider, but I would recommend that you just call them direct. Don't try to set it up yourself. It'll be much faster.

Works great! Fast download and upload speeds. The only drawbacks are the lack of a reset switch, and an impossible to remember network name. I know this can be changed, however most folks just want to plug and play.

This works really well, it is quick and there have been no problems so far.

Over the yrars we have purchased our Routers and Modems rather than lease from our provider. We purchase a few steps up which means we aren't replacing these as often as the lease items which saves a dollar or 2. What I like is the all in one feature. It saves room on the desk. The item is stylish. The challenge with having your own items is the hours, and yes I do mean hours it takes to get the internet provider an the manufacturer to synch the item. It did take the better part of 2 days of phone calls to get this sucker up and running. If not for that I would have given it 5 stars.

Very fast modem and works excellent and at good range! Don’t have any issues setting up.

I did a lot of research to find my best option for the money I was able to spend. I am completely satisfied with choosing this router/modem combination. My internet speeds have vastly increased. I am no longer having any internet interruptions.

Replaced rented xfinity unit. Less bulky on desk top. Set up instructions were a bit confusing. Works just fine, should pay for itself in about 10 months.

I’ve had no issues with my internet (aside from a power outage) I download a lot every week day for work and it’s worked like a charm. It saves space to have a modem and router all in one. I’m glad the Best Buy associate I spoke to recommended this to me and would recommend this product to others.

My review covers both the purchase of the Arris modem router as well as the experience after activation. My home router "died" and left me with no internet access near the end of the day. Ordering another router online meant a 2 day downtime which I could not accept as I use my internet for business as well as home use. I checked reviews and availability of modems at the local Best Buy, and they had one in stock that I thought would be best. Fortunately I had half an hour before the store closed and was assisted by a very knowledgeable representative who not only knew the characteristics of the unit I initially sought but who more importantly knew the drawbacks. He showed me the Arris Surfboard which was comparable in prices but with much more reliable specifications and track record. After purchasing the new unit, I had to engage my internet provider to complete the installation, but the unit has performed seamlessly since then.

Very easy to setup. Coverage much better than older Arris.

Great product, I return the Zfinity i was renting and activate this one without any problem, it took me around 25 mins. I recomend give Arris an oportunity. Like I said, I have Xfinity plan and it works perfectly.

Had to upgrade my system and found this modem route unit. Was skeptical at first, easy hook up and set up process. Have been running for almost a month and have had no problem. Strong signal all through my house.

Works great so far. Didn't expect my old Modem and Router combo to fail, but this was purchased and is exactly what I need. Set up was quick, and connections work great so far! Hope it lasts longer than my other Arris model did!

Arris surfboard modem router work better than breezeline equipment. my speed from up and no buffering

Works great, It was easy to set up. The only thing I did not really like was having to download an app on my phone for the set up and warranty. I do not like it when companies or manufactures think it is okay to make it easy on them, and cause me a space issue.

Amazing modem router combo. Easy to setup, brings out the best in my internet service. Besides the speeds i think the most impressive part is the wifi range is far longer than any I've ever seen. I can get half way down the street and still have signal. My only slight complaint is the built-in in software is a little lacking doesn't give as much control as id like and isn't the best to navigate. Otherwise I would of gave it 5 stars

It worked with Xfinity (we returned the rental modem). As expected it took a phone call and a good amount of time on that call to get it all set up, but once we did, it worked fine. We did return it though, because while we were switching to this modem, Xfinity made an offer for an upgrade and a free modem for less than we've been paying. Go figure. I would not hesitate to buy this again.

This was easy to set up and works great. When I added a my router that too was an easy process.