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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 11 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 367 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 367 reviews
  • Rated 4 out of 5 stars

    A bettwr router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an definite update to my old router. It does have a slight tendency to lose connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install and works well. I had not realized how poor the quality of my phone conversations were until after I installed this. I have no phone service without wifi where I live. People began to comment about how clear the sound was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup, works perfectly and it’s MINE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thrilled to return the two Xfinity TV boxes and router I’d been renting for years and had most certainly paid for a million times over. XFINITY’s last price increase included an increase on all that old equipment - that was persuasive enough for me. Wish I’d known about this option sooner.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look of this item it seems to be working fine however sometimes we seem to loose the connection. We are not sure if the issue is the modem or wifi supplier. I would purchase it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Routes for The Price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love Arris Products and this one is no different. It stay connected all the time. Only thing i dont like is the App is Awful. Hopefully Arris will upgrade the App. But no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I do not understand the title need.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's treating me well. Easy to set up and use. Pretty good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great weefee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with a strong, fast connection to all of my devices. The app is user friendly, all in all it's a solid wifi router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem and router works amazing with isp provider

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the Cox router with this Arris and it was easy to set up and has worked flawlessly. I like that it has the 2.4 and 5GHz Bands since my security cameras are 2.4 and my music streamer uses the 5GHz. I highly recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had no issues with my internet (aside from a power outage) I download a lot every week day for work and it’s worked like a charm. It saves space to have a modem and router all in one. I’m glad the Best Buy associate I spoke to recommended this to me and would recommend this product to others.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    slow speed due to optimum end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and optimum setup is easy but the speed is a lit slow in comparison with gateway 6. internet plan is 300 mbp here. but no complaint since

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Brian

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! I would totally recommend this unit! Works great easy set up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Finally upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product it was just what I needed. No more lag and great for streaming

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi reception throughout the house very fast and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed and really reliable. Easy to install

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was pretty easy. What I don't like is that we get kicked off the wifi a lot and takes a long time to reconnect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The only stable thing in my life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this puppy it’s spectrum for ,moths with no prob

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    More worth than the cost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! More useful and get back our money worth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    router/moden

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combination router/modem is so convenient and works great. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job it is suppose to do. Had to update my router because the old one could not handle the increase speed

    I would recommend this to a friend
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