Customer Ratings & Reviews

I’ve been using my Arris modem for a while now, and I couldn’t be happier with its performance. It delivers fast, reliable internet with minimal interruptions. The setup was quick and straightforward, and the connection remains stable, even during heavy usage. I also appreciate how sleek and compact the design is, which fits perfectly in my setup without taking up much space. Overall, the Arris modem is an excellent investment for anyone looking for a hassle-free, high-quality internet experience.

Works great. I bought this to replace my Arris SBG7600AC2 (which I also love) for 1Gpbs internet and I've heard so many good things about the WiFi6 being so much better. I almost didn't buy this because I've seen so many reviews about the connection drops many times during the day. As soon as I logged into the Admin webpage (http://192.168.0.1) I could immediately see why people would misinterpret this (sort of). Under Connection -> Local IP Network ->IPv4 (and/or IPv6) you'll want to change the DHCP Lease Time. By default it is set to every one (1) hour. When the modem release and renews connected deviced you might notice a momentary hiccup in the connection. Change this to about every 7 days. There is even a "Forever" option you can choose that will never renew. Attached is image of what I recommend that you change. Again by default this was set to every 1 hour.

This gateway performs its job very well. I only bought this advanced gateway because I plan to upgrade my internet speed above its current 300mbs - if I were not upgrading it I would get something cheaper/less advanced. Any other issues are the fault of Comcast which forced me to upgrade my equipment for some unknown reason, then wasn't ready to provision the modem for IP6 for over a week. This gateway is new/advanced, so some of my older devices would not connect via 5G, including a smart TV and Kindle that are probably 8-10 years old. Both connected to 5G on my old gateway, but this is pretty normal when upgrading electronics - older devices become incompatible.

Works great on speeds over 1gb. Have xfinity gigabit plus and getting over 1400 gbps down. Wifi is great as well with wifi 6 devices.

Had to replace my previous lower model Arris due to it not sending out wifi anymore, so I bought this one. Ive had it for a few months and I've had no issues. It handles my 800 MBPS Wifi from xfinity with ease. Also works with Xfinity btw so no need to lease their equipment. After an outage it boots up quickly and reconnects everything. So far So good.

Grate Cable modem so far but had to spend about 45 min on line call center in India to get modem to work but after that xfinty was able to lock it in

Excellent router modem! Easy to install and setup! Ultra fast A+++

Easy to set up. Works well. No more spooling when watching video.

The best modem I have ever owned! Very fast and never a dropped signal!

Excellent product. Great speed, exceptional coverage. Fixed range and buffering with my security system. Haven't had a problem since installing this product.

Our installer said that this is one of the best modems for our needs. We haven't had any problems at all so far with the unit.

It's very good router. We are using it since last 2 years without any problems. Good whole house coverage and also can hook up telephone lines.

excellent modem and router. easy to set up and compatible with COX

Item was defective. Tried it for 6-7 months and the signal was never consistent or strong enough. It disconnected throughout the day which is a nuisance because I work from home and provide home schooling. My 1000sqft apt home did not receive strong signal throughout. I would not recommend this device at all. Also, they won’t give you your money back if you bought it outside of their company and of course Best Buy only gives you 14 days to return which is total crap especially for such an expensive item.

Arris is a very excellent brand with good quality products and perfect performance at a good price.

Thing was nothing but problems from unboxing. From it not pairing with it's own app to it struggling to maintain a steam for online gaming this was the worst modem I've ever owned. And when it finally died 9 months after purchase I just went with another brand, because the thought of using the warranty to get another surfboard was not acceptable.

Excellent 5G Modem/Router Combo. Compatible with my ISP.

The application is useless, it has a 1 star review and the modem would not activate with breezeline. I spoke with technical support and they were not able to do it either. Save your money and buy a netgear, don't waste money on Arris.

I recently transitioned from a Linksys WiFi 5 router to a new all-in-one Arris device featuring WiFi 6/6E and integrated modem functionality. Having trusted Arris for reliable internet connectivity in the past, this upgrade felt like a natural next step—and it delivered. The device was ready to go straight out of the box. Reconnecting and reconfiguring all devices was smooth and hassle-free. The Internet speeds and page loading times are noticeably faster, enhancing both productivity and streaming quality. Arris continues to impress with dependable hardware and user-friendly design and i am thoroughly satisfied with the results. This upgrade has made a tangible difference in our home network experience.

The ARRIS SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo is a game-changer for my home network! Setup was a breeze, taking only a few minutes, and I noticed an immediate improvement in both speed and coverage throughout my house. The Wi-Fi 6 technology delivers incredibly fast and stable connections, even with multiple devices streaming, gaming, and working simultaneously. The built-in DOCSIS 3.1 modem ensures I’m getting the maximum speed from my internet plan, and it’s future-proofed for higher speeds as they become available. The range is fantastic — I get a strong, stable signal in every room, even in the far corners of the house. This combo unit has helped me cut down on the clutter and eliminate rental fees from my internet provider. Overall, it’s a fantastic investment for anyone looking to upgrade their home network setup. Highly recommend!