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Customer Ratings & Reviews

Your price for this item is $257.99
The previous price was $329.00

Customer reviews

Rating 3.9 out of 5 stars with 481 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 4.0 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 480 reviews
  • Pros mentioned:
    Connection quality, Speed

    Rated 5 out of 5 stars

    Great Buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gateway performs its job very well. I only bought this advanced gateway because I plan to upgrade my internet speed above its current 300mbs - if I were not upgrading it I would get something cheaper/less advanced. Any other issues are the fault of Comcast which forced me to upgrade my equipment for some unknown reason, then wasn't ready to provision the modem for IP6 for over a week. This gateway is new/advanced, so some of my older devices would not connect via 5G, including a smart TV and Kindle that are probably 8-10 years old. Both connected to 5G on my old gateway, but this is pretty normal when upgrading electronics - older devices become incompatible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not eazy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grate Cable modem so far but had to spend about 45 min on line call center in India to get modem to work but after that xfinty was able to lock it in

    No, I would not recommend this to a friend
  • Pros mentioned:
    For comcast/xfinity, Speed

    Rated 5 out of 5 stars

    Does what its supposed to

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my previous lower model Arris due to it not sending out wifi anymore, so I bought this one. Ive had it for a few months and I've had no issues. It handles my 800 MBPS Wifi from xfinity with ease. Also works with Xfinity btw so no need to lease their equipment. After an outage it boots up quickly and reconnects everything. So far So good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I bought this to replace my Arris SBG7600AC2 (which I also love) for 1Gpbs internet and I've heard so many good things about the WiFi6 being so much better. I almost didn't buy this because I've seen so many reviews about the connection drops many times during the day. As soon as I logged into the Admin webpage (http://192.168.0.1) I could immediately see why people would misinterpret this (sort of). Under Connection -> Local IP Network ->IPv4 (and/or IPv6) you'll want to change the DHCP Lease Time. By default it is set to every one (1) hour. When the modem release and renews connected deviced you might notice a momentary hiccup in the connection. Change this to about every 7 days. There is even a "Forever" option you can choose that will never renew. Attached is image of what I recommend that you change. Again by default this was set to every 1 hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router Modem Combo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Great speed, exceptional coverage. Fixed range and buffering with my security system. Haven't had a problem since installing this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    COX compatible modem and router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem and router. easy to set up and compatible with COX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem I have ever owned! Very fast and never a dropped signal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer said that this is one of the best modems for our needs. We haven't had any problems at all so far with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does its job well!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on speeds over 1gb. Have xfinity gigabit plus and getting over 1400 gbps down. Wifi is great as well with wifi 6 devices.

    I would recommend this to a friend
  • Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    Excellent router...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good router. We are using it since last 2 years without any problems. Good whole house coverage and also can hook up telephone lines.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Buy always with the best brands and prices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is a very excellent brand with good quality products and perfect performance at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    For comcast/xfinity, Price
    Cons mentioned:
    Home use, Instructions

    Rated 3 out of 5 stars

    Arris G36

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a review of Best Buy. This is a review of the Arris G36 working with xfinity. Best Buy was great. The modem/router combo actually dropped to a lower price and BB honored that lower price with a credit. The Arris G36 reached my door in 24 hours. I replaced a no longer supported Cisco modem from 2013 with the recomendation from xfinity as being compatible and "future-proof". I figured any purchase would be an upgrade and with the G36 being the latest and greatest I thought this was goi g to be great. When the G36 arrived I changed to the fastest plan with xfinity and gave them the modem info. I now have worse reception in a 1300 sq ft home than i did with the ten year old modem. Connections continually disconnect and reconnect, and the instructions as others have said, are not clear and you end up with a setup on the app that you dont want, just to boot up, because your on with xfinity and they want to make sure its up and running. Then you realize it is no better than a 2013 router out of the box. I dont have time to set up a user name and password to read the Arris forum to learn how to tweek this. Basically its a wireless router so the things connected to the old should connect to the new. As others advised look for something else as this is not a good product for xfinity to be pushing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Set up
    Cons mentioned:
    Home use, Instructions, Wifi

    Rated 2 out of 5 stars

    Works when it wants to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've never set up an Arris model before, be prepared to spend some extra time figuring out how. Instructions are not as user friendly as previous/cheaper models as I assume people would gravitate towards the cheaper product. I bought this because it was supposed to be compatible with my xfinity high speed internet. It was noticeably faster but only works when it wants to. The Wi-Fi cuts out too many times which was inhibiting me from working at home. I was not able to stream movies sometimes. Once I switched back to my older arris modem and xfinity modem, it worked fine. Not worth the headache and money. I shouldn't have to call for support. For that amount of money, it should be plugged in and ready to go after set up.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Connection problems

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was the top of the line when I purchased it. It was expensive, but I wanted to get something more reliable, so I thought let’s pay a little bit more. Unfortunately I have been having a lot of problems with it. Basically it disconnects from internet often and when it does it doesn’t show immediately, rather you have to go to settings to verify that. It has 2 bandwidths, 2.5 and 5 gb. Which allows you to switch back and forth, and sometimes that doesn’t solve the problem. It causes you to lose precious time if you are doing some kind of financial transactions. I purchased replacement warranty, so I can replace it with a new or something different when I can’t stand it anymore. Make sure to purchase replacement warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    For comcast/xfinity, Set up

    Rated 5 out of 5 stars

    Keep on surfin'

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast upgraded my service, requiring some kind of better/faster/newer moden-router. This one has been great! Not getting near as many disconnections from XBox multiplayer events. Biggest surprise was how easy to configure using online tools from both Arris and Comcast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arris Surfboard is just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wi fi cable modem was one of the toughest pieces of technology I've EVER had to install. After a couple hours of frustrating work i had to let it sit lest out be rounded into pieces.. Having come back to it the next day or came up just as it should've the first half dozen attempts, following the same process.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Speed
    Cons mentioned:
    Home use, Internet

    Rated 5 out of 5 stars

    Smart investment

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of nowhere internet was not working at home, turns out provider stopped working with old modem and router. We decided to spend the extra money and get both in one and no regrets. My speed is even better now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with Comcast but can be a pain to setup with

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem but like I found out later setup was a pain. I had to have Comcast come get it to connect. They did find some issues at the pole but their customer support is horrible. I do have to reboot it at least once a week to keep a fast connection.

    I would recommend this to a friend
  • Pros mentioned:
    Connection quality, Speed
    Cons mentioned:
    Home use, Wifi

    Rated 3 out of 5 stars

    Average modem/router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed,Internet speed increased but It keeps disconnecting randomly,my house is about 1500 sq ft and I don’t get wifi signal in my garage.I had to change some settings in the admin page and it seems that improved the wifi connection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. Not too hard to set up either. I would recommend it.

    I would recommend this to a friend