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Customer Ratings & Reviews

Your price for this item is $194.99
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Customer reviews

Rating 4.5 out of 5 stars with 270 reviews

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90%
would recommend
to a friend

Customers are saying

Customers frequently mention the ease of use, strong performance, and reliable setup of the SURFboard Dual-Band Wireless-AC Router with DOCSIS 3.0 Cable Modem. Many appreciate its extended range and strong Wifi signal, leading to improved connectivity throughout their homes. Positive feedback also highlights the dual-band capabilities and consistently strong connection. While some find the price to be a bit high, the overall experience is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 270 reviews
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with this at all. Longevity could be the issue... past products of this manufacture have failed after a year or so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good combo modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good device for my setup. I already had a router and this combination allowed me to have 2 networks and support more devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I'm not giving this five stars is that sometimes the wifi falls asleep and I must check the unit before it re-engages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for in a good way. In a good way, super fast wifi speed. And works great connected to the computer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I regret the day I bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a frustratingly unreliable product. I have to reset it daily if I want it to work. Plus, the online interface is annoyingly tedious. After just a few months with it, I'm writing it off as a learning experience and shelling the money to replace it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS Modem/wifi is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem/Wifi combo works great always had a gateway for years but ARRIS blew that one away best buy I ever did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but I have Comcast/Xfinity so I can't tell if the shortcomings are a result of the device or the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for both router and modem combined and this had a great review. Purchased it and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, 4 places to plugin ethernet cables. and nice to not have to buy a modem and router separately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Weak long range wireless reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a cable modem, it works well. But it is not worth the money to pay for the wireless router that comes with it. The wireless range is very short. My house is 1800 sq ft and the router is placed at the back of the house. When I am in front of the house in the living room, the wireless signal is very, very weak. Better to invest in a good, long range wireless router separately.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought was defective... didn't work. The second one I took home works with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a great wireless router, then this is the one for you. Gives you all you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was an ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work ok. I was not happy with the distance of the wifi. I felt that it did not have good range.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Range is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wireless router. The range is great and offers dual band.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upnp works perfect i got three xbox ones all connected at the same time with no nat issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started my internet service and get this modem router. It works great no complains so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an old version, this router is very stable and provides uninterrupted wifi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The tv I bought was a great value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received great assistance from the Best Buy rep. They helped me find just what i wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple devices connected directly and also wifi and all works very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trade out Apple router for Arris 2 in one modem/router .decent signal range for price

    No, I would not recommend this to a friend