Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $194.99
Clearance
The comparable value price is $229.99

Customer reviews

Rating 4.5 out of 5 stars with 270 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

90%
would recommend
to a friend

Customers are saying

Customers frequently mention the ease of use, strong performance, and reliable setup of the SURFboard Dual-Band Wireless-AC Router with DOCSIS 3.0 Cable Modem. Many appreciate its extended range and strong Wifi signal, leading to improved connectivity throughout their homes. Positive feedback also highlights the dual-band capabilities and consistently strong connection. While some find the price to be a bit high, the overall experience is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 270 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem, no telephone line

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a solid performer. The big downside is that it has no telephone line in. If you get your telephone service through your cable provider, you will need a different device or a different set up.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Awesome modem and router in one device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for typical household use with great range and everything we need it for. Never lose connection and great that it is an all in one unit vs having the "old school" modem and router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Meets expectation perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy enough! Works well with Comcast. Getting great speed. The wifi range is good enough to reach the farthest corner at house. Would highly recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Much Better Than Provider Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the modem that came from my cable provider and this one gives me faster upload and download speeds. Very easy to set up and the wireless range if phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! It is fast. easy to install, is the same model that the cable company wanted to install for $10 a month. Should pay for itself in a year and a half.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    The Best Cable Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the latest Docsis 3.0 Cable Modem and extremely happy with the speed and performance. My Comcast Internet service is the fastest I have experienced yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Easy setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy. I like how it walked me through the steps to connect all of my devices.I like the fact that it is a router and modem in one and is a very fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Fast and reliable, easy set up.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up fast and reliable. We run 2 computers, stream movies, power a laptop and have several "cloud drives" running on this unit with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    this is the newest model for arris 3.0 modem 2016

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    last year model was harder to set up and this modem is easy! i will say it modem weight less then last year model.so make should u get your geek squad just in case. This modem i found that there two type of wireless setting reg r 5G. last year model don't show up in the network list. this modem there pop right up in list.. i will say i have so problem but i not sure if modem r if it the network which i use cox. not sure but i have cell phone problem more now since i got this modem. if anyone else as had the same problem with cell phone an have this modem. i wanted to know is there way to fix it....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrade was worth the price. The notice in speed increase was instant. Very easy to set up and of course works seamlessly with my Xfinity service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not an IT tech, so it's hard to say how really good the product is. Yes, speeds are quick. Yes, I can access internet in a 1,200 sq. ft. home with no problem. So I think it's good. Would cheaper modems do the same?? I would think so. But I got this modem because I didn't want to experiment with something of lesser quality or reviews and then not be happy with the purchase and then have to return it for something like this unit that I purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great combo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet provider upgraded my speed to 300mbps and my old router and modem has a max speed of 385 so I have to upgrade to this modem/ router. The speed reliable, signal strength is sometimes questionable, we have a 2-storey apartment so when I move to my room upstairs I loose 1 bar out of 5. I am not sure if its the ARRIS or maybe we just have a thick wall. But this product works as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent combination of wired/wireless router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace a several years old router because I wanted to sit outside and use my IPAD but didn't have a strong enough signal. Since I bought and installed this router I can now sit outside and enjoy the cool breeze and use I my IPAD since it provides me with a strong and reliable signal. I also have no problem with accessing the internet from anywhere in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Single Family Home

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with Comcast, detected automatically and did through my phone. Reaches all rooms in 2500 square foot home and outside too. Speed is fine for watching Netfilx on TV and tablet, did not think it was faster than my 2 generation old Surfboard. Recommend to anybody who wants to have their own Modem rather than rent from cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a single issue with this product at all. I'm use to having to reset routers every so often, not an issue here. This is keeping up with my high speed internet very well. I was normally a NetGear person, but the salesman swung me into trying this product. He was a wise man.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router/modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/wireless router was very easy to setup. My call to my cable subscriber was fast and easy to have the modem activated. I now don't have to pay a monthly fee for a wireless router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It's great can't go wrong.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the top with this router corrected with the google router system and it is blazing fast.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this when I decided to get xfinity for my cable and internet. The first one I bought did not work out of the box. I did call customer service and they were very helpful and friendly. I took it back to best buy and they gave me a different one and it works great. It has good reach around my house and back yard. Handles everything very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Signal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great signal on the 2nd floor of my home. All my devices are connected and the speed is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem and Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup and fast. Have Cable One Internet service and was a piece of cake to setup.

    I would recommend this to a friend