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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 270 reviews

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90%
would recommend
to a friend

Customers are saying

Customers frequently mention the ease of use, strong performance, and reliable setup of the SURFboard Dual-Band Wireless-AC Router with DOCSIS 3.0 Cable Modem. Many appreciate its extended range and strong Wifi signal, leading to improved connectivity throughout their homes. Positive feedback also highlights the dual-band capabilities and consistently strong connection. While some find the price to be a bit high, the overall experience is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 270 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome modem/router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this modem/router for over a year now and it works flawlessly. Works great with spectrum cable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gateway is easy to set up, but it takes a few days to connect to the internet when it is turned on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    device was easy to set up and customer support was awesome as well when i called with a question. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy To Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a quick hookup and just calling the cable company to have them switch out registered mac id.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ready for the future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Very easy to set up and use. No problems so far!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This modem/router works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem/router to replace one that went out. It works very well and was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Wifi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fast but not thru the whole house. The airport express works better but it needs modem cable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hardware is fine . . . security is terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router worked fine until Arris added McAfee security software (without notifying their customers) and suddenly none of my Apple devices, 2 Amazon Alexa's or our Ring DoorBell worked. The Alexa devices suddenly took 30 seconds to respond to a command. The RingDoor Bell worked intermittently, but most annoying was visiting the web sites of main street media web sites from my MacBook or iPad, such as the Wall Street Journal, Washington Examiner, NY Post or Chicago Sun Times and received a blue screen that required me to wait 120 seconds until the McAfee software would allow the page to load. Afte an hour and 54 minutes on the phone with Arris' technical service's help desk, they finally agreed to disable the McAfee software and within 5 minutes all my devices worked fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    improved the Internet speed for multiple users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after increasing the internet speed to 100Mbps. Prior router was not capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This router is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router, gives great signal. I heard mixed reviews but decide to try anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wifi signal from this unit. Would highly recommend this. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit the application perfectly, easy to install, I had had no problems with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the addition of the way that the modem is handling all the devices needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great arris device with combine modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a best modem and router so far including 4K upscaling along with high speed Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For high speed modem users, this is the modem for you!! You won't be disappointed! A+++

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Know ur stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best product in the market, Wi-Fi AC, max thoroughput, no latency... unbelievable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of now, this product is working great! The cable and internet are working flawless!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's a good product. I've only been using this modem for a month with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up the security, the WiFi extender connected right away, so far so good..

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dual band router with great range all over the house and into the garage.

    I would recommend this to a friend