Customers commend the SURFboard G20 for its overall performance, noting faster and more reliable connections. They also appreciate its connectivity, highlighting the easy setup and consistent connection. However, some customers have reported experiencing difficulty during the initial setup process.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 49 reviews
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Returned After Poor Performance
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'd been looking to replace the gateway that Xfinity provides and this was my first attempt. The setup and activation was very easy using the Xfinity app but the performance left a lot to be desired.
The Xfinity gateway provides acceptable download and upload speeds as far as I can tell, although I never tested thoroughly. However, switching over to the G20 immediately provided degraded quality. My PS5, which is at the far edge of my basement, was only getting a good signal while it would get a full signal using Xfinity's gateway. Also, the G20 was causing noticeable buffering while using my AppleTV in the same location as the PS5, which was not happening on the Xfinity's gateway.
I ended up returning the G20 promptly.
No, I would not recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Very Good Router
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router is fast and works with Comcast Xfinity as a plug and play. No problems to report.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 3 out of 5 stars
Arris router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Difficult to set up ring cameras, everything else setup ok. Yellow light blinking on back, suppose to be green but still works.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 3 out of 5 stars
Not compatible with zscaller
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is good just for regular stuff like tv , but if you need to work from home , you may use some kind of software (zscaller, vpn or something)
It will be kicking out you from that (internet connection will be lose ) and it is not compatible with those. Because of some limited availability to route the traffic, connection issues.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great Modem Router Combo
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Modem & Router Combo replaced my old one. It was easy to set up and is working well. Not getting dropped from my work remote anymore is a huge bonus.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
great router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
nothing wrong with this item. easy to hook up and use, just be aware you will have to activate it thru your internet provider.
also check with your provider as mine offers a free (as in totally rent free!) modem
I would recommend this to a friend
Rated 5 out of 5 stars
Modem
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Helped boost my internet speeds and decrease latency. Great modem
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Modern
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its fine,no problem, all is good nof much to say about a modem.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Arriss cable modem
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install, works well even when all the devices are being utilized. Excellent product, have already recommended to friends.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Modem + Router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
2 in 1 already. Had difficulty setting up at first because this is a newer model but works perfect eventually.
I would recommend this to a friend
Rated 5 out of 5 stars
I purchased this for myself and i love it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i purchased this cable modem so i don't have to pay to rent one from my cable company i love the size and the blue light cause i love the color blue thank you so very much Best Buy for another really great item
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Speed up my internet
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far I’m so happy with it. I was struggling with my old router. I replaced it with this one and I am so happy you’re so far. I hope it will continue liked it.
I would recommend this to a friend
Rated 5 out of 5 stars
Purchase/Router
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was fairly easy to set up. The associates assistance was excellent. He was knowledgeable with the correct router that I would need for the speed and company that provides my internet service I am extremely pleased Thank you!!
I would recommend this to a friend
Rated 5 out of 5 stars
Great all in one
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. Fast with multiple devices………………..
I would recommend this to a friend
Rated 5 out of 5 stars
Recommend the Arris
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product. Keep our wireless network running smoothly without buffering, etc. Definitely recommend.
I would recommend this to a friend
Rated 5 out of 5 stars
Arris surfboard
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works fine with my computer. Having trouble setting up my ring doorbell
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Solid Cable/Router combo
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used with xfinity. Setup was easy (did self install)
No problems yet solid cable/modem unit.
I would recommend this to a friend
Rated 5 out of 5 stars
Very good product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So Far the best and simplest router you can ask for.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
didnt' work
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
could not get it to connect with Xfinity. returned it and bought a Netgear one that worked fine.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
QUALITY BEYOND EXPECTATION !
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
EXCELLENT PRODUCT THAT MEETS MY REQUIREMENTS WITH AN EASY SET-UP AND CONSISTENT CONNECTION.
IT REALLY IS THAT EASY !