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Customer Ratings & Reviews

Your price for this item is $249.00

Customer reviews

Rating 4 out of 5 stars with 34 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard G20's overall performance and connectivity. Many appreciate its fast and reliable connection, even when multiple devices are in use. The easy setup and consistent connection are also frequently praised. There are currently no reported negative customer experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-34 of 34 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    QUALITY BEYOND EXPECTATION !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT THAT MEETS MY REQUIREMENTS WITH AN EASY SET-UP AND CONSISTENT CONNECTION. IT REALLY IS THAT EASY !

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy install great speeds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable, easy install and fast connection speeds. Great range

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster and more reliable connection. Works well with all my devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible with zscaller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good just for regular stuff like tv , but if you need to work from home , you may use some kind of software (zscaller, vpn or something) It will be kicking out you from that (internet connection will be lose ) and it is not compatible with those. Because of some limited availability to route the traffic, connection issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Solid Cable/Router combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used with xfinity. Setup was easy (did self install) No problems yet solid cable/modem unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing wrong with this item. easy to hook up and use, just be aware you will have to activate it thru your internet provider. also check with your provider as mine offers a free (as in totally rent free!) modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem router for 1200sqft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Xfinity, no need to rent there device, and if you know how you have full access to your network setup and management.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Skip this modem router combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse than my Netgear CM1000v2 and Linksys MR8300 that’s over 5 years old. Speed near ARRIS G20 is good, however, anywhere else inside my small ranch home is patchy and unreliable. I will be returning this and purchasing something else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far the best and simplest router you can ask for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dual router and modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned router/modem did not need it for WiFi services. Please take off for review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Connections

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is terrible and barely gives me access to half of my speed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect to my internet no matter what I did to correct the issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem keeps dropping service and reboots. Will be returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    C G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect to internet through laptop iPad printer or any smart tv’s

    No, I would not recommend this to a friend
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