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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and a google WiFi to replace my xfinity router modem. I must say it was a great purchase. I faster service through out my house and zero lag!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Doesn't get any easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swapped out my Comcast provided modem/router and ought this as an approved replacement. Disconnected the other, plugged this in, and my pc directly into this modem and called Comcast. Easy-Peasy. Works like a champ..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is good for medium to large homes. I have not experience any lagging since I've used it which was all throughout this week. Hopefully it keeps doing what it suppose to do for a long time...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup, great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace an older model Modem that was causing slow downs and disconnects from the internet. I wanted a top of the line modem to complement my Nighthalk X6 Tri-Band router. The combination has been flawless! A great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    itworks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with ghost product! Faster speeds, multi device usage, and consistent service! Surfboards are a workhouse, and just replaced another surfboard I bought 12 years ago! Def worth the price and easy setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bulletproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris SURFboard series of modems has been bulletproof for me. Only changed it out because a power surge that broke it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to take advantage of super high speed internet. 18 in channels and 8 out. My speed test clocked me at over 179k mgbytes p/second. Smoking fast and no data bottlenecking.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Overall it is a great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product overall. However, I am usually not reaching 100 mbps during peak times. It may be worth your time and money to select a modem that is greater than a 32x8. Like I said, this is still a great product and it may work very well for you! It has for me... just not quite up to my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Why rent when you can own?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will need to have a modem when using Xfinity. Why rent theirs when you can own one and save a lot of money over a short period of time. This works perfectly and I am very pleased with the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem and it drastically improved my internet speed. Before I had to disconnect phones from wifi, now I have over 10 devices hooked up and no slow downs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a top of the line modem to go with latest and greatest router and this is it. I have Comcast Blast and am getting 178 mbs download and 12.5 mbs upload which is great. We have many users in the house and everyone is happy now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Good, So Far

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a year and I haven't had any issues with it. It pretty much just works. There were maybe 2-3 times where it had trouble connecting, but I'm pretty sure it was just my ISP. I bought this after the Ethernet port on my Motorola one died. Even if I had to replace my modem every two years, it would still be way cheaper than renting from my ISP, or any ISP for that matter.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Terrific modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - SURFboard Docsis 3.0 Cable Modem has solved our wireless sonnectivity problems. We no longer have problems with disconnections, our pages load so much faster, movies stream smoother. Great modem and a terrific price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Charter/TW/Brighthouse/Spectrum. Future proof your network a bit with this modem as it has more channel pipes than most ISPs push for now. Great modem for anything above 100meg speeds, no issues with 300meg.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since purchasing this product we have not had issues with our wifi. It’s been a lifesaver since I’m working from home and my daughter is doing distance learning.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using with Comcast Service. Called them and went through the process of activating/connecting. Seems to work fine through my router wirelessly I'm getting about 220 Mbps download and about 29 Mbps upload speeds from Speedtest.net. Seems to be working fine so far with no issues even during peak internet times where I live.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris surf board 32 x 8 docsis 3.0 cable modem was easy to install. We've had this modem for a couple months and it works excellent. Reasonable price. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop paying for a slow modem with your cable carrier. This modem does 1.4 Gbps! That one from the cable company barely does 300 kbps. This thing will last for years with no issues and save you money!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easiest modem I've ever set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem if you're wanting to get away from spending that 13 dollars a month on rental fees from Xfinity and etc and the internet speed has gotten even faster since switching to my own.

    I would recommend this to a friend