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Customer Ratings & Reviews

Your price for this item is $186.99
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The comparable value price is $219.99

Customer reviews

Rating 4.2 out of 5 stars with 555 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the price, speed, weight, size, performance, and battery life of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black. They find it to be a great value for the price, appreciate its fast and efficient operation, and love how lightweight and portable it is. The perfect size and sufficient performance make it a great choice for everyday tasks. However, some customers have concerns about the limited storage space, lack of a side keyboard, and the processor's inability to handle demanding tasks. Others have mentioned that the 4GB of RAM is insufficient, but this can be offset by using Microsoft OneDrive. Additionally, some users have found that the laptop is not suitable for gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 555 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great laptop for the price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as i just needed something fairly inexpensive immediately, i wanted the next model up however my local bestbuy did not have any in stock. I have been very happy with this one and have not experienced a single issue in all this time. Great battery life and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great deal for an average user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and very up to date but for some reason the web browsers run slow. I have a MacBook and it’s very fast on the exact same internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for buck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for price. Bought solely for college & runescape, definitely does the trick. Sleek, feels sturdy, the track pad calculator was initially a bit tacky but turned out to be VERY handy. WAY better than a chromebook. Having actual storage is a massive plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something cheap for my wife who had to move unexpectedly from FL to MN overnight, due to family emergency. She needed something with HDMI port since she wanted to connect the TV to the Asus. I Decided to buy this laptop in lieu of a Chromebook or Notebook because of the available HDMI port. This Asus was only has 64GB (57GB usable) but is a great for the price ($219.00). My wife is very happy with it's performance. Great for web browsing and office related programs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Iconic Asus Design and hardware.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done and more for a extremely reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Laptop I needed it for online teaching and the camera was excellent. Thank you Best Buy only wish I had upgraded and got one with an internet port I had to buy an USB adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Laptop for the price you pay no problems so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this laptop for a little over 4 weeks and we have had no problems at all. I bought it for my daughter for school and It is perfect for it's purpose. I also use it to create schedules and docs and i love it. It's also thin and light weight.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Cheap isn’t better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U get what u pay for, one of the keys on keyboard is popped up already & haven’t had a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy person

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that toolbar keeps popping up whenever I try to click anything. I do not like where the number pad is located. I’m old school. It’s getting too complicated

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the toolbar is popping up. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you would like to learn more about this feature, please refer to the FAQ below. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      FAQ - https://www.asus.com/support/FAQ/1038283/ Asus

  • Pros mentioned:
    Fast, Performance

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say, this laptop is truly remarkable. Its performance is impeccable, and the design is sleek and modern. I have been using it for quite some time now, and I am extremely impressed with its speed and efficiency. The display is crystal clear, and the keyboard is comfortable to use. Overall, I would highly recommend this laptop to anyone in need of a reliable and high-quality device.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 4 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a great purchase. It does everything I need at an incredibly low price. Speed, functionality, as well as storage are ample. Couldn't be easier to use right out of the box. My preference is an outboard mouse, but mouse pad is fine for most. Would recommend to family/friends.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop for $220!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty skeptical buying a laptop for roughly $235 (including sales tax) but was pleasantly surprised. I bought this laptop to using while on vacation. It doesn't have the best CPU, screen or storage but for Office applications, web browsing, etc. this is more than enough. The keyboard is pretty good with a decent amount of travel. It's 100% plastic and the screen is a little low resolution but for $235 it's very difficult to complain. Plus it weighs less than 3 pounds, you can throw it into a backpack and you won't feel it. This is a definite buy for someone looking for a secondary pc.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    High value item here

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for something better than a Chromebook you just found it. This PC is just blowing away my mind of how good it is. Set up was a snap and this PC runs way faster than I thought it would and dont worry about battery life. I cant believe I am getting close to 12 hours on it so far before needing to recharge it. I admit I was not familiar with ASUS computers but I will not over look them again. If you are looking for something better than a chrome book and a very friendly cost do look into this one.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Price

    Rated 4 out of 5 stars

    My son loves this little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my son as a backup when his college laptop was at the repair shop. At first he thought it was small, but ended up liking that about it since he has to carry it all around campus for classes and it weighs a lot less than his other laptop. Now he keeps his bigger laptop in his dorm and uses this one to take to classes. He said he loved it! Go figure, paid an arm and a leg for his first laptop and this one only around $250 and he used it more often. I guess at least he’s not putting the wear and tear on his expensive laptop since that wear and tear cost us almost $300 in repairs for hinges, etc to fix. Maybe a good idea for college students if you can afford it to have an extra laptop to lug around and keep the expensive one in the dorm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing except for 1 fatal design flaw...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer suited all of my needs except for one.. the way that these several-hundred-dollar machines are built is a joke. Why would one use plastic for the shell, and not a different material that holds up to repeated use overtime much more efficiently? Oh that's right.. so that it breaks and we have to buy another computer. That's exactly what happened to my Asus. I've had it for a couple of years now and the guts of the laptop, along with everything else, is working just fine. I'm guessing from repeated opening and closing of the lid, the PLASTIC shell broke/cracked where one of the hinges lay. Trying to get this replaced is so far fetched and a huge disappointment. Other than the plastic shell of a joke for the body of this laptop, it met my expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Gaming, Ram, Storage

    Rated 3 out of 5 stars

    Average laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is decent for the price. It is advertised as having 64GB, but when I opened it, only 30GB was leftover since the OS takes up like half of it. The laptop has also froze up many times, since the RAM is only 4GB. If you are only using this for school or office work, this is a decent computer. But if you want some gaming on the side, I would not recommend at all. If you have extra funds/a bigger budget, just go that extra mile to get a better laptop

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BestBuyCustomer,

      Absolutely, the laptop is an entry-level system perfect for light computing needs.



      We do understand your the hardrive or storage size and the stability issue you are experiencing.



      For the storage size, an external USB device can easily be connected to expand its capacity.



      In regards to the system freeze or stability issue you are experiencing, please keep Windows up to date in order to maintain optimum stability and performance. Also, please verify internet service is stable while accessing web applications since poor internet connection will definitely affect system performance.



      If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Asus laptop turned out to be more than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a machine to help me with my business, and Asus is perfect. A good laptop and good performance at a reasonable price. NOTHING bad to report,I just need to remember it's not a touch screen...lol.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was meant for easy use of internet at home, and quality of this laptop deserves much more than just web searches! Recommend to those looking for affordable use of laptop with not so complicated usage

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love It :D

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Of All I Love My Beautiful Blue Laptop It's The Correct Size Not To Big Or To Small It Was Made Just For Me I Love It Will Be Rebutting When It's Time For A New One Thank You!

    I would recommend this to a friend
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