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Customer reviews

Rating 4.3 out of 5 stars with 696 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the laptop's fast performance, compact size, and touch screen capabilities. They appreciate its long battery life, affordable price, and light weight. While some users have concerns about the limited storage space and the visibility of the keys, overall, customers are pleased with the product's performance and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 696 reviews
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    AWFUL PRODUCT, MOTHERBOARD CRASHED AFTER A YEAR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS LAPTOP! I've had this for a year and 3 months. All I use it for is basic school work, nothing else. It completely died on me in the middle of my finals. I took it to Best Buy and they said it's an issue with the motherboard and it could cost $90 to ship to ASUS and $700 to replace the motherboard. This laptop is absolute trash. I contacted ASUS for assistance and they told me the same thing Best Buy did. I have 2 projects and 3 finals and the right thing to do would've been to replace the laptop immediately. I don't care that I'm 3 months past the warranty, there's no reason a laptop should burn out this soon. AVOID AT ALL COSTS. It seems like they only make products to last just until your warranty is up. I had a MacBook for 10 years and never had a single issue. I will never purchase anything from asus again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FrustratedStudent,

      If the laptop will no longer boot up or it's just black screen, please do the following.

      Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.

      Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged

      ​If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Excellent for a small business.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed a basic computer for my own business. This computer is of great quality. I showed to a friend and they even went out and bought the same laptop. We are both pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and she loves it. The picture quality is great, the speed is terrific and it has all of the programs she needs. She uses it for schoolwork and on-line school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for our use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need a new laptop for a long time. We just use it to pay bills, surf the net, pictures etc. this laptop is perfect for our use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once set up it works well. I'm not using the monitor but have it attached to an external monitor and key board and mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A significant value from a top line manufacturer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea of offering the AMD processor on a system with many fine features and details. I would buy another without a second thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer so that i could work from home during the pandemic. This laptop has allowed me to do everything i have needed it to. I have had no major issues with it which is nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, light, and easy to use. Runs well. Has been perfect during quarantine. Road side pick up was also easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for about 3 months now, and I love it more and more with each use. Very user friendly, easy setup, great quality, you're definitely getting your money's worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife at Christmas.. got it on Cyber Monday for $300 off and my wife loves it ..it does all she needs it to do , Fast processor and backlit keyboard are her main loves...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2 in 1

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for daughter's birthday. She loves it and uses it constantly. It smoothly transitions between tablet and notebook. She connected her Wacom tablet to it with no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop but the battery life is not the best I get about 3 hours even with the battery saver on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had underestimated Asus and I am glad I gave this laptop a try. I am a long time Dell customer, but I would put this up against ANY comparable laptop. Very sturdy and performs seamlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fairly well, however there are times where the screen goes dark for a second. Might be an issue with the backlight?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great back up computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The motherboard on my work computer malfunctioned requiring it to be sent to the manufacturer. This laptop was a life saver allowing me to continue working during the repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product I love the touchscreen feature, as well as the tablet mode! Would definitely this laptop to my friends and family back home! Great for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent gift

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids all need laptops these days. This laptop has great value for the cost. It could do with more memory... for some crazy gaming stuff... but all around good for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely one of the best laptops ever. Well done Asus. Feature rich. Can't say enough, except awesome times infinity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great laptop, but the trackpad can be a little glitchy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great affordable laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very well made, great keyboard really nice screen. was looking for a 14' with the new AMD processor and this was perfect. the battery last a long time. got it on sale so that was a plus

    I would recommend this to a friend
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