Customer Ratings & Reviews
- Model:
- Q406DA-BR5T6
- SKU:
- 6338824
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the laptop's fast performance, compact size, and touch screen capabilities. They appreciate its long battery life, affordable price, and light weight. While some users have concerns about the limited storage space and the visibility of the keys, overall, customers are pleased with the product's performance and value.
This summary was generated by AI based on customer reviews.
Keyboard backlight is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No option to change keyboard backlight. White backlight on silver keyboard only good at night.
No, I would not recommend this to a friendAsus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as an open item for cheap and then had to return it for motherboard issues..
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly dislike this laptop for two main reasons. One is the keyboard is very hard to see - the letters are not a distinct color and therefore blend in with the background color of the keyboard. I tried increasing the backlight but it does not increase enough to make the keyboard more visible. I also dislike the "very small" button on the right side used to turn on the computer. You can hardly feel that it is there and it is something you definitely have to get use to when turning the laptop on. I would have preferred the power button to be on top of the laptop not the side. I do not recommend this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeanM,
We're sorry to hear about the issues you're having with the keyboard and the power button on this model. Rest assured we will have this information passed on to our team for a review. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
My internal microphone did not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My internal microphone came out of the box not working. I've tried many ways to troubleshoot and it will not pick up sound unless I plug another mic in. I contacted ASUS and they just said to return the computer to Best Buy. Spent way too much time trying to fix something that should be working.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JMac,
Certainly understand your disappointment and inconvenience this may have caused you.
If the troubleshooting steps that were performed included installing all cumulative Windows Update and verifying the correct input device source was setuo correctly inside the Volume Control properties, this is a random hardware related issue.
If you need further assistance, please email me at [email protected] and I would be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Microphone not responding
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop on 4/15. It worked great and had everything I needed. However, on 4/21 not one week after purchasing,the microphone stopped responding. I am a teacher and am currently teaching via remote learning. With needing to hold Zoom meetings and record myself teaching, a microphone that doesn't respond isn't helpful. I've tried troubleshooting via online help, but nothing seems to work. I am really disappointed because I really did like this laptop.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Bns006,
Certainly understand your disappointment and inconvenience if the microphone stop working suddenly.
To resolve the issue, please try to install feature or cumulative Windows update, if the OS is not current. After a successful update, try to do a system restart in order to apply the update to the System Registry. If microphone still doesn't work, please check input source inside the Volume Control properties if correct device was selected. If still the same results, we recommend sending the product in for service.
If sending the laptop in for service is not an option since this is being used for teaching, meanwhile, please try to connect and use an earphone with microphone.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good computer for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality computer the process of best buy fast and informative.
I would recommend this to a friendThings didn’t work right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers when doing video chat were terrible. We had to use a separate Bluetooth speaker. Then the mic went out completely after about 3 weeks. Geek squad was unable to help and ASUS is unreachable at this time because of COVID 19. We ended up returning.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Twidder,
Video-conferencing software or applications require a working and stable high-speed internet service or connection. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Poor or unstable internet connection will cause audio and video distortion. Sound may become choppy or muter, and video may garbled or may black-screen in worst scenario.
Also, please ensure feature or cumulative WINDOWS Update are installed periodically in order to maintain optimum system stability and performance.
In regards to thee Bluetooth issue, please try to update the AMD chipset driver. Updates are downloaded at the ASUS Support website.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Internal mic doesn’t work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is an okay laptop. But for $700, I would expect the internal mic to work. It doesn’t. We found out on the first day of distance learning and had to purchase headphones with a mic attached. Would not recommend or buy this laptop again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear SonR,
Do understand your disappointment and the inconvenience this may have caused you if the microphone is not working.
To resolve the microphone problem, please verify inside the Volume Properties if the microphone was selected as an input device and volume was not muted or set to 0 level.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Could not Run out of the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop before the Surface Pro 7 and ultimately before the Razer. It was the last available laptop at BB due to the Corona panic, and kids starting school virtually (like mine). It froze, repeatedly. I couldn't get windows updates to download. The machine freezes consistently and I never had the opportunity to install any software to it. I returned it. This is the second ASUS computer that gave me problems out of the box in the last two years.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Timmmmmae,
Do understand your disappointment and the inconvenience if you are experiencing stability or performance issues with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop may be unstabe, will do several system reboot, black screen temporarily or restart during the update process.
Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Please make sure these updates are installed periodically in order to maintain optimum system stability and performance.
If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Touch screen
Perfect for school or work.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first ASUS laptop. I am not disappointed. The setup from start to finish was excellent and super easy to follow. The performance so far is very good. I have had and still have laptops from other manufacturers and this ranks up there with the best of them. You cannot go wrong for the price point either. I especially like the touch screen. You can fold the screen halfway to what is called tent mode for watching videos or go all the way back to convert it into a tablet. As long as you configure Windows 10 properly, it will either ask to change or simply automatically adjust the settings for that mode. The keyboard will lift slightly as you open the monitor which helps for the comfort of typing. The 14 inch, super narrow bezel screen is crisp and vibrant. There are sufficient ports on the machine. It has two USB-A ports, a USB-C and an HDMI port for connectivity of all of your peripherals. Also on the side is a headphone jack and a mini-SD reader slot. There is a built-in Harmon Kardon speaker set which provides very good sound. I travel regularly and I was very happy with the battery life. I would estimate that it lasted about 8 hours with average use before I felt like I needed to plug it in. I probably could have stretched it a bit more but didn’t want to chance it. For a relatively inexpensive laptop, it has an excellent feature set, seems to be very reliable and certainly more than adequate for the average user.
I would recommend this to a friend Mediocre Quality Control - Display Backlight Bleed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 units, all 3 with noticeable backlight bleed. Returned all 3. Under powered for stuff such as Windows updates (Windows 10 1909 feature update took over 1 hour while unit was plugged-in at Performance setting). Running Virtualbox simple virtual machine really pushes the CPU. Bottom panel can get quite hot under sustained loatd. If you can get one sub-$400 without backlight bleed, only then you are getting your money's worth. Full price $699 is a rip-off. I can only recommend at below $400 and only if you find a unit with absolutely zero backlight bleed. Otherwise, I just cannot recommend the unit. There's nothing compelling about it and the regular price is just outrageous for what you get.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear zhizhixping,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry to hear that you had received three units with back-light bleeding and for the bottom panel getting hot hot under sustained load and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.
Rest assure this information will be passed on to our development team for improvements. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
It is not that easy to use to, for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still learning to use this. I don't really like that I am having difficult time getting the Chrome to open some apps that are supported by Chrome, or just navigating around this, Chrome book. It is not for beginners friendly, like myself.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Rosie,
Thank you for sharing your experience on this model, we truly appreciate it. We are truly sorry to hear that your having a hard time understanding and navigating on the device. Please be advised this model is a windows device. You can install the manual for the device off the ASUS website to learn more about the device, please select the link below to do so.
We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[Manual] https://dlcdnets.asus.com/pub/ASUS/nb/UX462DA/0409_E15103_UX462DA_Q406DA_A.pdf?_ga=2.19679163.266139089.1574708506-91140355.1570645068
Bad fan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working fine up until a month ago. It randomly makes scary weird noises. I think the fan is slowly breaking. I don’t understand why?? I’ve barely had this laptop. It’s been less than 6 months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. he noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Needed repair too soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was being used by a middle schooler for online school and drawing. It is currently in repair after owning for just a month. The fan started to make weird noises.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Tiacay86,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop is under warranty and showing battery, charger issues and fan is making random irritating noise. They need 4 to 6 weeks time to fix this issue. My son is doing online school and I can not afford any day without laptop but no solution provided. Best Buy and Asus services are poor. Don’t buy Asus laptop and anything from Best Buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Onkar,
Certainly understand the inconvenience if you are experiencing noise and battery charging issue.
Please ensure the battery has ample amount of charge to keep the laptop running. Please allow the battery to charge fully, do not power on the laptop. Also, please try to do a battery calibration manually, charge the battery without power on and being used. Once fully charged, use the unit without the AC adapter connected until it completely drained. If this is not possible, disconnect the AC adapter and fully-drained it, leave it unplug for at least 24 hours then charge it fully without the system power on and being used. Please repeat this process a couple of times.
It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromise by viruses or malware.
When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.
If the problem persisted and you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Unresponsive touchpad.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop until you get some updates and the trackpad becomes randomly unresponsive. I'm afraid of sending it in for warranty because of many cases of your hardware coming back in bad condition. I've kept this laptop in pristine condition and do not want to receive garbage from Asus. I will deal with using an external tracking device and forever avoiding purchasing anymore products from this company.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mikefromcl,
Undoubtedly, it is a great laptop.
Certainly understand your concern regarding the issue with the touchpad. If you started experiencing issue with the touchpad after an update, please verify if updates were installed successfully.
While accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad.
Should you need further assistance, please visit ASUS Support webpage, or call Product Support Hotline at: 1(888) 678-3688, and we would be more than glad to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Purchased as open box - "residue on cover"
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever want to purchase open box again after this. Needed laptop during COVID. Limited in-stock. Went with this one, Didn't have package open to inspect unit before purchase, just able to see the cover w/sticker residue thru plastic wrap outside box. When we opened box, Screen was cracked from corner to aprox 1/3 of screen. Huge disappointment. I like Ryzen 5, 7..and SSD. Returned item.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear FreshmanHS,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections.
Usually, open-boxed item doesn't carry a warranty coverage. Please contact the seller for a resolution.
If you need more information or further assistance with an out of warranty service for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Windows 10
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this laptop. Windows 10 caused issues with the camera not working. This made for very difficult virtual meetings. It was returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you sharing your feedback on this model. We're sorry to hear about the issues you're having with the camera on this model. and that you had to return it. Rest assured it will be passed on to our team team for a review. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Never again. ASUS sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two and a half months old and the screen won't turn on or the computer is dead. According to the indicator lights, it's fully charged and powers on, but there is no noise and our 2nd external monitor doesn't recognize the laptop (no signal). Unbelievable. Less than 3 months old, school started, and this happens.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved computer but keyboard is to light hard to see letters
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sandra,
I'm sorry to hear that you are having legibility issues with this laptop. This is certainly not the kind of experience that we want any of our customers to have. I will forward this feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200865785 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support