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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 765 reviews

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81%
would recommend
to a friend

Customers are saying

Customers have good things to say about the price, ease of use, storage, weight, gaming capabilities, battery life, and performance of this laptop. Some customers have experienced issues with the keyboard, Windows 10, the processor, software, and have even received defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 765 reviews
  • Rated 1 out of 5 stars

    im kind a dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita supoustoby new product so when i get n i opened y turn it on the touch pad is not working well n the graphic card have a problem so when i take it back to the store a few days later cuzz i work to much hrs so when i got to the store they didnt want to help me cuzz i didnt buy the insurance i have an older version a different brand n it work better than the one i bougth

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Well, for this price what you can expect?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You got what you pay for, ti's just a laptop. The camera picture quality is bad, didn't tried anything else

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processer is stupidly slow. Do not purchase. Not worth the headache.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for watching video/movie but slow in loading more than 3 pages due to so many banner ads

    No, I would not recommend this to a friend
  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Poor Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a open box item. Did not work properly. Had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has honestly not the best software or ram in it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had to Return It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typing on it was not great. Mouse seemed to drag..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have the Asus puter less than a month, it's broke!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should of known better to purchase this computer, it had a saved profile on it and the memory was not wiped. It only had abt 8 gigs of the 500 available. Now it caught up in a repair loop and had to be sent to the geek squad repair center. So my college student is currently without a functioning computer during week one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lap top is junk disconnect from wireless a lot and it freezes a lot. I have had in into the geek squad still no good Getting ready to take into today and have them ship it to manufactor hopefully they will fix the wifi card in it. This think has been nothing but trouble since we bought it. Stay away from this computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iwould buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didnot check sys for all working parts dvd draw does not open

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't have alot of features, didn't realize it was only 4 gb

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This laptop is terrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend it to anyone. After owning it for three days it flashed a message that the hard drive was corrupted. I had been on the computer for a total of one half hour and the only thing I had done was install the virus protection. It continues to give me problems.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse response on keyboard is slow. Could be better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A beginner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this laptop. It is not good for a beginner. Im use to Samsung(everything being already setup. Here you need to set up everything. Even after i downloaded apps I still have no clue where they are. This computer sucks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work unless plugged in?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I got a bad one, but this was a gift for my father n law and it only works when it is plugged in. I will be returning this in a couple days in hopes for a new working one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly slow processor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with a nearly empty memory, it processes every command slow. Worst PC I've ever purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerful laptop with great graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A disappointment of an Asus laptop, the process I power isn't nearly close to the reviews. crashes every so often. Overall a decent laptop for surfig the web....AND THAT'S IT!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked 6 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a graduation gift and it worked for less than a week before it started having issues. It does look nice and makes a nice, but expensive paper weight!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    I Love It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this computer! It sounds kind of hallow when you type and use the key pad and Its kind of cheaply made. I read a review that said its slow, I honestly don't get where they got it's slow. I also love the price, I took $450 into Best Buy and got The Lap Top, A 1 year warranty, and The Sims 4. Over all I love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed laptop with a DVD. Did not work whatsoever. Returned this item. Worker advised that the player may need an appointment to work.

    No, I would not recommend this to a friend
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