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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.3 out of 5 stars with 42 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the price and backlit keyboard of the 15.6" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC. They appreciate that the laptop offers a backlit keyboard and consider the price to be reasonable for the features included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Cons mentioned:
    Old computer

    Rated 5 out of 5 stars

    Asus Intel Celeron N4020 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Very happy. My old computer died recently.

    I would recommend this to a friend
  • Pros mentioned:
    Backlit keyboard

    Rated 5 out of 5 stars

    laptop review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Love the keys that light up. Very light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Basic laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another basic laptop that's good for the price and simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS & MS Office a good combination

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine met all my expectations and objectives. The unexpected features made it even better. I coupled this computer with the Microsoft Office Suite and overall I could not be more pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Asus laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that the volume frequently does not work. After I mute it, many times it will not unmute unless I sign out and restart the computer. This doesn't always happen but it happens a lot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent basic computer!! I only needed internet access and email access, nothing fancy. Though the computer does have some other amazing abilities...hope I can use them all!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just miss touch screen & have trouble getting use to not having it !!! My choice tho!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the money. Like the lighted keyboard. I wish I could change the cursor and make it a bit bigger. It's so small I keep losing track of it.

    I would recommend this to a friend
  • Cons mentioned:
    Asus is junk

    Rated 1 out of 5 stars

    Caveat Emptor

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months, this piece of junk won't connect to the internet unless I reset the network adapter to default original settings, followed by restarting the machine for at least 15 times, and then will only work for 5-6 minutes at a time. ASUS IS JUNK.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer , We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I'm truly sorry for the inconvenience and I'm happy to help you with this. Please view the following link and attempt the troubleshooting steps listed: https://www.asus.com/us/support/FAQ/1015073/ However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great little computer just to have an extra laptop around the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great computer for standard computer use. This was the least expensive one I could purchase that included Microsoft windows which I find as very important.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, speeds are good and it works really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    redsox07

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product very happy with performance and appearance definitely recommend and a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gret laptop for work or study

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, bought one for my girlfriends college studies and she is loving it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product~

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It,In Every Way It's A Great Product.Excellent~

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only purchased this to perform one function to help me sort out 17000 digitized photos and it has been doing a good job.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you so much for the feedback, I'm happy to know that it is doing a good job. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice; definitely would buy again; don’t hesitate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good purchase for the price. It good for my school work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for the price!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy and works very well for our purposes.

    I would recommend this to a friend
  • Cons mentioned:
    Issues

    Rated 1 out of 5 stars

    my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer had issues from the start. i returned it and bought a better computer

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lori,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. If you wish to discuss this matter with us, we would recommend that reach out to us so we can have our team look into this issue.
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus