Customer Ratings & Reviews
- Model:
- X551CA-BI30804C
- SKU:
- 8769024
to a friend
Customers are saying
Customers value the affordability, ease of use, and performance of this laptop. They appreciate that it is lightweight and portable, making it convenient for everyday use. However, some customers have concerns about the battery life, keyboard quality, build quality, and Windows 8 operating system.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Don't buy this laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the quality. The battery cannot be removed. The charging cord is very short. This would not be a problem if the battery had a longer life. When it's fully charged it lasts 1 hour and 29 minutes. I'm taking it back.
No, I would not recommend this to a friend Didn't even get out of the store!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this computer on Thursday night and had the Geek Squad set it up. Went to pick it up today and when they were showing us how it works the touch pad had a terrible squeak, another tech who was standing 4 feet away came over to see what the sound was. Of course they were completely out of the computer and can't order any more so we had to choose another computer (not the brand we really wanted). Overall a very disappointing Best Buy experience.
No, I would not recommend this to a friend- Cons mentioned:Battery life
HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dies fast and has slow charge only lets you have Microsoft accounts for any apps
No, I would not recommend this to a friend Blank Screen with only Mouse Cursor after two days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer new and had Geek Squad set it up for me. They removed all of the adware and installed Kaspersky. I was planning on using it for graduate school but after two days, I opened the lid and the screen was blank with just a mouse cursor. Turned it on and off, nothing. There is no disc that comes with laptop to do a recovery either.
No, I would not recommend this to a friendSlower than molasses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 4 other laptops before buying this one and I must say if you are looking for speed and responsiveness then I would look for a different one as this one is very slow. It does have some nice bells but that is about it. Not a fan
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TammieP,
We want to thank you for your time posting this review and I understand that your not satified with the product because it run slow. If you can please do a system restore to revert to last known good configuration then install all windows recommended updates before using the system. For further assistace please email me at [email protected] and put case # N141280908 in the subject line for your reference.
ASUS Customer Loyalty is dedicated in helping you and all ASUS customers.
Thank you for choosing ASUS
Regards,
Mark
ASUS Customer Loyalty