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Customer Ratings & Reviews

Your price for this item is $949.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 286 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the touchscreen, speed, price, storage, and memory of the 2-in-1 15.6" Touch-Screen Laptop. They appreciate the convenience of the touchscreen, the fast performance of the processor, the affordability of the laptop, the ample storage space, and the generous amount of memory. However, some customers have concerns about the battery life, the limited number of USB ports, and occasional freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 286 reviews
  • Rated 5 out of 5 stars

    lots of storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with additional ssd storage added thanks to geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great store for electronic stuff to have any type of electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great product for its versatility and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel very good about the quality and versatility of this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 and 1 computer. Would definitely recommend this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the bells and whistles for under a grand. Good quality to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! I had to replace my old one and THIS is it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use and super fast! Will be getting my daughter one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good ram

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a great laptop 100% recommend!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed for my upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 in1 works great for my work projects and personal stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife. She loves it. So far, so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Creat pc for students

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc I loved it I will recommended to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sceptical about ASUS; but now I know I was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    windows 10 has a bit of a learning curve!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech support was very helpful. In & out real quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plan to upload video and this has everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice. I have only had a few weeks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for right now ........ooiiooiioiiiawesw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it for a month and havent had no issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the desk top is great , the staff was very helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great lab top

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fit to my needs. Never had a good laptop until this one. I went into Best Buy talk to the employees what I was wanting to do and they lead me to this one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure what to think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as an open box item and ended up returning it 4 days later because I had to many issues. Every time I closed it and put it in tablet mode it would freeze up and the touch screen wouldn't work. Even in regular laptop mode the screen would freeze up. Maybe if I would have bought it brand new or would have been differently?

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Sheshe,

      I certainly understand your disappointment with the product and the inconvenience this may have caused you. All products refurbished or re-certified by ASUS undergo intensive quality control testing and inspections. The system freeze and other issues with the laptop are temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be, brand-new or refurbished. This may take longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Good laptop but start up is slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this one has SSD then the start up will be faster.

    I would recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear BobVu,

      I do understand your disappointment if you are experiencing slow boot up time with the laptop. To speed up the boot up time, processes and services not being used can be disabled in the Task Manager, Startup Menu. Also, cumulative WINDOWS Update needs to be installed periodically in order to maintain optimum system stability and performance. Since a SSD is faster than a mechanical hardrive, upgrading to a SSD will definitely enhance or boost system speed and performance. If you need further assistance, please email me at [email protected] and I would be happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus