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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 416 reviews

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93%
would recommend
to a friend

Customers are saying

Customers often highlight the positive aspects of the 2-in-1 15.6" Touch-Screen Laptop, such as its touch screen capabilities, fast performance, and reasonable price. Many users also appreciate its gaming and multitasking capabilities, as well as its large storage capacity. On the downside, some customers have expressed concerns about its weight, battery life, and the compatibility of its DVD drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 416 reviews
  • Rated 4 out of 5 stars

    Nice Laptop (Q551l)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit of an overkill but worth it. I7 Gen 5, lots of ram, and Geforce 840m Video game card. I went from an I3 to this. There is an outstanding difference. I saw online (other places) you could find this model cheaper, but without Geforce. So Best Buy is giving a fair price for a high end computer. (Trust me I did the homework) You can get bigger, but this I.T. Admin says its perfect for home use. And a bit more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough horsepower to meet personal, business and gaming needs. Versatile and sturdy product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but HD is slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret is that this didn't ship with a faster 7200 RPM or SSD drive. Other than that, the screen is good, battery life is adequate and performance is good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still testing it out.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is that the top and keyboard fit together perfectly evenly which makes it tough to open. Also, the old battery packs may have been heavy, but they gave you an edge handle the laptop by. This smooth, even case makes it a risk to slip out of your hand in dry weather. As for the OS, didn't like Windows 8.1 that came on it at all, but Windows 10 seems to be better. I'd changed the setting in Windows 8 to not automatically update. I need to find that setting again on Windows 10. Hate that it automatically highjacks my computer for updates and installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding laptop from Asus....Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my ASUS laptop and the office 365 software. I had some problems with the first set of Phillips DVD players I bought. They quit working less than a month after I purchased. I returned them to the story and they gave me a new set. I haven't had any problems with them. The store was great in working with me and there were no hassles in replacing them. Very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great everyday computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer out of necessity after my old computer crashed. I'm so glad I made this purchase! As a music teacher, I utilize a lot of music editing and other types of heavy-use programs. This computer runs everything smoothly without a hitch. Super functional and worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech recommended ASUS 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech recommended the ASUS 2 in 1 laptop. I have had some problems with HP, Toshiba, and Dell. ASUS makes the mother boards for many brands, it has been highly rated for several years and several tech-savvy friends rave about the company. I like it except for one thing... the key letters are hard to see in a well-lit room because the letters are backlit and the keys are light gray - so hard to distinguish except in the near-dark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIghtweight and powerful. The I7 chipset, windows 8 and the 8mgs of ram make it super fast and powerful enough to run all my office tools while the wifi keeps me connected for smooth and uninterrupted file transfers on my network. Great buy! Thanks BestBuy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combination of a laptop and tablet made me skeptical. But, I have very please with the touchscreen (makes work easier) and the power of the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    OK Laptop, but not an HP.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an Asus before so decided to take a chance and so far it's been ok. Doesn't work as fast as my HP, but not a bad deal for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Was just what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer runs well for the games that I wanted to play on it. The touch screen is nice and the 360 degree flip screen is very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop and works well, just wish that it had windows 7. The battery life is good and it supports gaming for things like skyrim.

    I would recommend this to a friend
  • Cons mentioned:
    Windows 10

    Rated 3 out of 5 stars

    Not to bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this 2-in-1 for college classes to have the tablet access for class. The computer itself could be a lot better but is not awful. I have problems getting used to Windows 10. The laptop itself is slow and takes awhile to load. I've only had this laptop for a little over a month now. Other then the speed it is a good laptop. I would probably suggest spending the extra couple houndred on a different 2-in-1 but it is good for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, sleek laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy laptop. It works beautifully. I highly recommend this laptop. I might complain about Windows 8, but that's not the laptop's fault. I really appreciate the metal casing, as I can be a klutz. I would have to complain about the mouse pad. More often then not, when I try to right-click, it acts as though I left-clicked - it's a bit annoying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy for a computer science student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus laptop meets or exceeds all of my expectations. The mouse took a little time to get used to, but it is alright once used to it. The only "complaint" that I have is that sometimes the mouse is somewhat sensitive and will take me out of a screen when that is not the desired action. It can be touchy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am currently a full time student and have used several different laptops over the years. This is by far the best laptop I have ever used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best laptop I have so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop on the with promotion sale. The quality of the laptop is great, and the battery life is good. I like the 2-in-1 design. The only complain I have is the power cord. I do not the design and I hope I can find the spare one online. As a long-time Asus fan, I really love this new laptop and I will keep buying their laptop product in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Liking it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really liking the big screen and touch screen feature so far. Pleased with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful display.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop appearance is great with a beautiful graphics display. I have experienced a tingling sensation when lightly touching the laptop area next to the keyboard and on top when the charger is attached and plugged in. I am trying to get a 3 prong (grounded) adapter/charger which I hope will prevent this sensation. Asus has been no help in providing this adapter/charger even though they picture one on their web site. Asus also does not provide an app for playing DVD movies with Win 8.1 (even though my model has a DVD player) which causes the consumer to have to look for and download an app . It would have been nice to have apps pre-loaded to readily access all features of the laptop. Best Buy told me Asus was top of the line and that was the reason I bought the Q551LN model. It had all the specs I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    It does evertyhing and is simple to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a PC, great for a tablet, love the touch screen and keyboard, what's not to like.

    I would recommend this to a friend
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