Customer Ratings & Reviews
- Model:
- CX5601FBA-I3128
- SKU:
- 10455880
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Returned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the Chromebook software! Go try it out before you purchase
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn about your disappointment with the Chromebook. We understand that it's not what you expected, and we sincerely apologize for that. We understand that you have returned the unit, and we hope that it was replaced with a model that you are happy with.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2208000030-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too heavy, bad screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is too heavy and the screen is nor bright enough. Returned it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caro,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. Have you tried increasing the brightness using the larger gear icon?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212022513-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
slow and not as user friendly as it was on the dis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it the next day too slow the display was good they have it preset. Google driven i thought yes!! it turned out to be a no just like the google driven Volvo
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donna S,
We sincerely apologize for the issues you've faced with the Chromebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number " N2212004141-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t have purchased it if I had known the only time I can use Microsoft Office or look at emails saved and photos I need to be connected to WI Fi. If I am not connected to a network I am I dead to everything on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UpsetPurchaser,
We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one day and then would not turn on even Geek Squad couldnt get it to turn on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EdwardH ,
We regret to learn that your product not powering on. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2212004141-0010).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042742/
Battery died after a months usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Battery died after a month. Using the Chromebook from the power adapter.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PritheshP,
We are sorry to hear that you are having issues with the battery on this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042761/
junk chrome book
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a piece of junk. wish i never bought it. any one want it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam M,
We regret to learn that the product didn't meet your expectations. We want to apologize for the inconvenience. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards We strive to ensure that our customers have the best possible experience with our products. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2212004141-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It came with a virus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, it came with a virus. well, after a few days, a virus showed up.
I would recommend this to a friendFlimsy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even on sale it seems like a rip off. Very top heavy and cheap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Silver,
We're sorry to hear about the unfortunate experince you're having with the model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Inoperable Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Would not link to internet. Geek Squad had same problem
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josephb.
I'm sorry to hear that you are having issue with internet connection . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2212004141-0004) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Best Chromebook I've owned (this is my 3rd).
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older i3 processor Chromebook that is only 3 years old. The hexacore i3 in this touchscreen Asus (CX5601FBA-I3128) is a great performer for not being an I7 or i9 and the 8GB of LPDDR4X RAM is also a key feature. This model does have a backlit keyboard which is incorrectly mislabeled in the specs. The keyboard has a nice feel with the keys having nice feedback. The screen isn't the brightest but it's fine for my purposes. It also has the latest wireless card version 6 so it connects much better to my wifi network at home. This isn't a high end gaming laptop but it's perfectly fine for normal everyday use with browsing the internet, office use, and any apps for android devices. The overall value for this model in my opinion is very good with screen quality / size, processor, and RAM being high priorities with me. My only negative is the finish of the interior and exterior only because it attracts the oil from your hands and smears all over the place no matter how clean you are.
I would recommend this to a friendA great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has most everything I wanted in a Chromebook and more. It has speed, great graphics, good sound and a huge screen. I just wish it came in a color that was not black. Also, consumers should know that the keyboard IS backlit. I read in the product description something different. I love the backlit keyboard. Also, I was hoping to get a hardshell cover to protect my new purchase , but there is none on the market that I could find. I'm still getting used to the typing on the side due to the addition of the number pad.
I would recommend this to a friendwedding director
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very user friendly. I am a wedding director and I love the split screen and how fast it is. The touch screen is awesome..
I would recommend this to a friendGreat Chromebook !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today marks my one year anniversary of owning this Chromebook. I have had chromebooks since the day they came out, many different brands. I caught this on on sale last year. It was the most I ever spent on a Chromebook. I know the web reviews on this Chromebook may not be the greatest. but I have no issues with it at all. The display is bright, and clear, the sound is amazing, the microphone is great the camera is great too. The only issues I had, was, at about the 4 month mark, the keyboard was acting weird, like some of the keys were not working. I took it into bestbuy, geek squad had it repaired with 10 days, under warranty, turns out the connector was coming loose. The other thing is, Its a huge Chromebook, which I love!!!, but carrying it around may be an issue.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fast Chromebook that does exactly what I want it to, that I got at a great price. I love the versatility of the touchscreen as well as the overall look and feel.
I would recommend this to a friendAwesome laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop works great with what I need it for. It was easy to set up as well
I would recommend this to a friendGood Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very pleased with this machine. I haven't delved into the AI yet. Just a casual internet surfer.
I would recommend this to a friendold trump (UK meaning)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. I do not understand, however, why it does not come with directions. By that, I mean the sort of multi-page document that one might receive with a new microwave oven or an electric drill, etc.
I would recommend this to a friendGreat Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to pair with phone but the graphics are amazing
I would recommend this to a friendTotal Junk !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this Chromebook for a few months and the battery has already failed. It’s my fault first I bought an Asus product, secondly I bought a Chromebook. I own 2 MacBooks they 3 and 7 years old and never have any problems. My buddies laughed at me when I bought the Chromebook they were right never again Asus and chromebooks are a total joke.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dragondrake27,
We're sorry to hear that the Chromebook battery failed and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212004141-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support