Customer Ratings & Reviews
- Model:
- GSRF MB16ACE
- SKU:
- 6407932
to a friend
M1 Mac: No Go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It probably works fine if you have a Windows machine. The built-in DisplayLink module should allow it to fully work with just a USB 3 port, no HDMI or USB-C required. However, in my experience with DisplayLink, it's incredibly buggy on Windows so your mileage may vary. In many cases, it seems to cause issues with any other non-DisplayLink secondary displays. So if you have an older Windows machine without USB-C, this may be your only modern choice. It won't work with Apple Silicon machines. It is not recognized by the OS. You get power and then just standby. It didn't specifically say that it would, but it also didn't say that it wouldn't. Then I found myself going down a driver rabbit hole and got flashbacks of my last ASUS machine which had horrible support (requiring warranty service where they sent back someone else's AC cord to a completely different machine that didn't fit and then promised repeatedly to send a proper one but never did). I bought a Mac because I got SO sick and tired of dealing with constant Microsoft Windows glitches and wasting hours upon hours getting things to work properly only to stop working whenever MS decided to update it. This was a Windows-like experience on a Mac. So after about an hour, it was on its way back to BBY.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you return the monitor. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great picture but stand is not stable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor but the stand proved to be the reason I returned it. Could never get it to stand up and stay there. Fell too many times while using. Again the monitor is great just the stand needs work.
No, I would not recommend this to a friendMonitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 weeks and now it is now NOT working as expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nico,
We're sorry to hear your Monitor is not working as expected. We do value our customers and take negative customer service experience very seriously. We hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence.
For further assistance please send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106015651-0012) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
