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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 345 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 345 reviews
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Highly recommend. It can run hot and loud while playing video games, but otherwise it is super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    The best laptop so far in thia range.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small package with great capabilities. This is a perfect laptop for business and gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One month with workhorse with small glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box one of these like a month ago and worked great. But there is a few issues you will need to fix out of the box. 1. Set it to go into hibernate mode instead of sleep. Otherwise it will shut down when you close it randomly. 2. INSTALL AN UPDATER FOR THE WIFI CARD!!! My wifi chip went out after around a month at random times. I read on Reddit that you need to update the drivers to fix this. Still cannot confirm because I am waiting on a USBC to Ethernet dongle to be able to fix this. -updating wifi card fixed it for now.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great all-rounder with a few kinks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features and size for what I need in my life. I bought this specifically for viewing and editing photography, illustrations and videos on-the-go. I was looking for a slim, but capable build, so this form and its features were very ideal for me. Its regular laptop, tablet and tent-mode are pretty good and sturdy so far from my daily use (since June 2022). The screen is very bright both indoor and outdoors and the Pantone colors is a major plus for me. While the touchscreen sometimes activates while using the pen features, I do love that the Bamboo Ink Smark Stylus works right out of the box. I might need to use a drawing glove... As for the gaming aspect, it seems fine? I've only played Final Fantasy XIV on it so far. Though it runs the underside pretty hot and the fans get pretty loud, the laptop hasn't blown up on me at 60fps and above average graphical settings for a couple hours. I don't really suggest using this for any intense gaming at max settings, but if need be, definitely place it on top of a good laptop cooling fan. My only issues so far are Windows 11 (seems to be a little buggy in places). I'm not sure if it's Win11 or the laptop itself, but the bluetooth disables if leaving the laptop on too long... which is an easy fix by restarting. Still annoying though! Despite the small kinks here and there, it's an all around "big things" in a small laptop with the ability to do a little bit of everything. Love it so far!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is nice exterior feels good and smooth performance is amazing and portabily is the best part

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    This laptop is Amazing Ultimate machine!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is Ultra Thin and light and got amazing performance!!! highly recommend to students & business users.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 3 out of 5 stars

    Not Advised for Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not recommended for even light gaming. It heats up pretty bad. Fans get super loud. Also slows down if you’re playing constantly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on this model. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.

      If the issue persists, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2205034976-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1015064/
      https://www.asus.com/support/FAQ/1046480/ Asus

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Didn’t realize it also had a tablet function when we bought it but it’s a nice feature to have. Works great for video gaming and video editing with the adapter to a tv.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touchscreen

    Rated 4 out of 5 stars

    Solidl build. Mobile rig for creative professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a lot of work to get the driver issues sorted out, but entirely doable if you have the patience. Great kb for the form factor - improvements are always possible, but a solid implementation. Port selection on the go is what sours the deal for me. Ran relatively quiet and performed as expected for gaming and content creation tasks in Adobe CC. If you are okay with the trade offs and get it on sale, it's a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great portable when on sale!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat laptop for Civ 5 gaming on the go! Plenty of storage and RAM, and a lot of performance! This is something that I'd bring on a trip where I don't have to worry about it, unlike bringing my Razer 14. And at $800 + tax, this was a no brainer and cheaper than others that were being offered, including some 12th gen Intel laptops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    my honest opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the overall quality of the computer is very good nice material and i enjoy the clean design, the onlt thing left to be desired is battery life but its not an actual issues because what else do you expect from such a powerful laptop. surprisingly its still able to get almost 10 hrs for normal school work and youtube making it very effective at what it does. its the perfect size to carry while nit being too small due to the 10 inch tall screen. when i first received the computer the speakers would be very scratchy after plugging it in on low battery but after a few updates the issue fixed itself, since then it has been perfect

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Solid Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for work, school, and games. Touch screen is a nice feature and its super thin and light but doesn’t sacrifice durability. I just wish it shipped faster also beware Asus will not provide an extended warranty because its bought through best buy but i just bought the best buy membership that covers everything so no biggie. If you need a solid do everything laptop this is a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, everything works great, touch screen- good, graphics card- amazing- you can play any games

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 1 out of 5 stars

    The ABSOLUTE WORST Laptop I have ever used

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest to god the worst laptop I have ever used. I would give it 0 stars if I could. Battery sucks, Brightness keys don't work, overheats super easy even on the eco power settings, and the fans sound like a jet engine (even on eco settings). Its marketed as a gaming laptop, but unless you prop it up to provide more airflow, it overheats and crashes under the smallest load. I have found that it is far more common for it to not work than to work, I have experienced more bugs than any other computer I have ever used. Some examples of these bugs include not charging past 16%, not booting, not running google chrome in any functional capacity, and completely bricking itself MULTIPLE TIMES before important tests. In addition, the amount bloatware that comes preinstalled is insane and can not be removed without ruining the computer. DO NOT BUY

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Al Giordino,

      We sincerely apologize for the issues you've faced with the Gaming Notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2206022984-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall performance, good battery and very good display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent laptop to gaming and homework, its fast and powerfull

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice and powerful Gaming Laptop with a flaw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. System diagnostics indicated a fan issue was present and gave information on how to create a service ticket. This happened three days after purchase. Up to that point, it was an amazing little PC doing all things as expected and mostly exceeding expectation until the fan issue. I returned it. A failure this soon indicates a quality issue. If the fan issue had not occurred, I would have kept it. I chose to go ahead and rate it high and recommend due to the great screen color and performance, ability to run Witcher III at highest setting with great results and light weight. Battery life was very good for a gaming laptop when not in game mode.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for engineering student based on college requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best laptop I've had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop. Using it for college for my engineering classes. The GPU allows me to effortlessness run cad and allows for a little bit of fun between classes. The battery life is amazing while in low power mode, but the integrated software allows easy switching between modes. overall well worth it's money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goto laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for school fast processing graphics are amazing al in all the best laptop money can buy

    I would recommend this to a friend
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