Customer Ratings & Reviews
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- Model:
- GV601RM-X16.R93060
- SKU:
- 6507909
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the performance, touchscreen functionality, and battery life of the ROG 16" Touchscreen Gaming Laptop. Many appreciate the excellent graphics capabilities and the option to upgrade the RAM. However, customers are negative about the tendency of the laptop to overheat, its weight, and the noticeable fan noise at times. Some users also experienced issues with the refresh rate.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Touchscreen
Great Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular for college use. The touch screen is spot on and great for scrolling e-books or essays. Wonderful screen. Keys spaced apart good for larger hands.
I would recommend this to a friend The best all-rounder laptop you could buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very versatile laptop with ample power under the hood. Touch display is amazing and I would recommend this to anyone who needs a perfect all rounder. The only one cons I face is the camera. It's only HD cam and not full HD which is not a deal breaker for many but just letting you know.
I would recommend this to a friendRoG should be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly i would recommend one of the galaxy tabs over this laptop. Yes it has aura and some bells and whistles but nothing all that useful in the way of functionaly. No fingerprint scanner or custom TouchPad and the drivers for the plug n play video card and aura are littered with errors.. that being said, it is screaming fast worn practically no startup time and virtually 0 lag. 3/5..... maybe next time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RayR,
Indeed, the laptop is screaming fast.
We do understand your disappointment and the inconvenience this may have caused if some features you need are not available.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Lit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great gaming laptop for the price and all the features look good and is clean ash.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaLM,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2209023157-0007) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Fast and buggy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although fast, this thing always had issues. Pen recognition, crashes and it failed on me just after 1 year. The wifi card also had relatively weak distance compared to my other laptops. I am going back to the Microsoft Surface for a computer that I can use in tablet mode.
No, I would not recommend this to a friendExpected more.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features,but been having issues with running certain programs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ajrises1,
We appreciate you sharing your feedback on this model and would like to apologize for the issues you're experiencing. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. For further assistance, email us at [email protected] and provide the case number "N2209023157-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1044842/
- Pros mentioned:Speed
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love this laptop and it is so fast. Just the right size.
I would recommend this to a friend Twice in 6 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is grea kind of proformance is awesome but the motherboard that that asus used for this model is terrible. One month after i purchased it an issue occured where only the keyboard lights would come on nothing else. I took it to geeksquad and they sent it to be repaird when they returned it they said that it was the motherboard that went bad it is now currently having the same issue. I purchased it in july the first issue was in augaust its now the beginning of december. I feel asthough a cheap laptop should last at least 2 years before running into a major issue and one that is over $1000 should be 3-5years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TMartini24,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. Please allow us to make your experience with ASUS a better one.
It appears that the issue described is related to hardware so we would suggest sending the device in for a second repair. We recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process. We know that getting your unit back in working order is vital and we want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at [email protected] and include the case number "N2211014488-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible product & terrible customer servce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this product. I purchased this laptop for my daughter to attend college and this is the 2nd laptop (1st one returned) and the screen in the middle of work logs out and requires face id or pin which is distracting. Best Buy will not accept my return because i missed the 15 day return window by 2 days. Absolutely terrible customer service by Best Buy. Spent plenty of time on several phone calls to Best Buy trying to exchange/return it to no avail.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe W,
We sincerely apologize for the security issue that you have been experiencing with your ASUS laptop. This is definitely not the norm and is not the type of quality to expect from ASUS. We recommend following the steps in the FAQ linked below to troubleshoot the issue since you are unable to return it to Best Buy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2211014488-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem: https://www.asus.com/us/support/FAQ/1047028/
Crashes and restarts without warning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it's not crashing and restarting for no reason, or going to the bios because it can't find the HDD, it works fine. But I'm most likely going to have to take this in for service, and I've only had it for less then a month...
No, I would not recommend this to a friendNot as good an upgrade as I had hoped for.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed with blue unhappy face a couple times in the first month watching only YouTube. Crashed and shutdown instantly during editing programs. Everything about this was supposed to be a more powerful computer compared to my HP envy and that one never crashed on any of the programs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
Undoubtedly, it is a high-performance or a powerful laptop.
If you are experiencing blue-screen, system crash or auto shutdown while running editing programs, please verify if these programs are Windows 11 compliant and are running with the most current version. Check if Windows, chipset and video drivers are up to date. Keeping Windows and drivers updated will maintain optimum system stability and performance. Also, please ensure air ventilations are free from obstructions while running programs or appplications that are utilizing high system resources. High system resource utilzation will generate more heat that may cause system crash or auto-shutdown. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Blue Screen/Touchscreen Glitches
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if using multiple monitors. Touch screen and blue screen crashes since the day I bought it. Not a solid gaming laptop
No, I would not recommend this to a friend- Pros mentioned:Graphics
Retuned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps crasing , rebooting, great graphics but unfortunately had to do a return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavdA,
I'm sorry to hear that your laptop was experiencing crashing and rebooting issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at [email protected] Please refer to this case number ( N2211014488-0006 ) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Crashes and laggs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this unit for almost 2 months now. And started to use it more frequently. Thats when the problems started to show. For me the laptop randomly crashes and has these mowments were it just freezes for a few seconds. And all im doing is browsing the intrent. Dont even want to know what wohld happen if i started to play games on it. It also seems that this issue occurs to alot of these units.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear XEROX9104,
We're sorry you're having performance issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2211014488-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
wrong product and didn´t want to change
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gave me this product with a different processor I asked. The machine to slow to start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dicaro,
We certainly understand your disappointment with the product you received and the inconvenience this may have caused.
Normally, sales related issues are resolved by the seller if the wrong item was delivered to you. Hopefully, you will resolve this with BestBuy as soon as possible. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It was a miss for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose there must be a lemon in every production, I got it for this one. When it worked, it was phenomenal. Easy to use & set up but there was a fundamental flaw with the drivers in my machine. The Geek Squad attempted to assist, but 3 downloads & reinstallations of vital drivers never worked. I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vickie B,
It is really unfortunate to hear about the performance issues you had with the notebook. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2211014488-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not working correctly with XG Mobile 3080
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what i have tried, my X16 and xg mobile 3080 don't work well together. The main issue is while gaming Armory Crate will constantly switch power profiles from Silent to Performance than Turbo. And if you're using the xg mobile Lan connection you'll lose connection while the power cycles happen. It will mostly power cycle while gaming but at times it will cycle while you're just sitting at the desktop screen. I also have Z13 and don't experience of any these issues using the same XG Mobile. I may be forced to return the laptop if a fix doesnt exist.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ManuelM,
We are sorry for the issues you're experiencing with your external GPU not working correctly with this laptop. Please see the instruction guide linked below for the ROG XG mobile to help troubleshoot the issue. If you're still experiencing the issue please contact our system product warranty support, contact details will be linked below as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2211013704-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ROG XG Mobile instruction Guide: https://www.asus.com/us/support/FAQ/1045151/
System Product Warranty Support: https://www.asus.com/us/support/callus
Graphic card dead after warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphic card dead after 1 year and half. Typical ROG notebook quality.
No, I would not recommend this to a friendGood laptop, bad company
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Writing a 1 star review because of ASUS. Horribly company. Decent laptop, but i will never purchase an ASUS product again because of their warranty practices.
No, I would not recommend this to a friendPower in a small package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, no complains from the user. But time will tell if I made the right choice.
I would recommend this to a friend