Customer Ratings & Reviews
![The text on the image reads:
0 M M MS M ESC e. 4K te Fa ALIRA PS FE ? F . il Z FV X DELETE - - 1 2 # E $ 4 % 5 A 6 & 7 * 8 I 9 I I + = TAH f Q W E R T Y U I P [ ] I / CAPS LOCK A S D F G H J K L : : - - ENTER SHIFT Z x C V B N M < - > P / SHIFT PoLle CTRL FN ALT ALT THL POME PoDN END](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/d1166f7f-826f-4d99-be3c-904b4c830ab6.jpg)
- Model:
- GV601RM-X16.R93060
- SKU:
- 6507909
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the performance, touchscreen functionality, and battery life of the ROG 16" Touchscreen Gaming Laptop. Many appreciate the excellent graphics capabilities and the option to upgrade the RAM. However, customers are negative about the tendency of the laptop to overheat, its weight, and the noticeable fan noise at times. Some users also experienced issues with the refresh rate.
This summary was generated by AI based on customer reviews.
Bad first impression
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having to return it. After 2 days it got a black screen while playing elden ring and it never turned back on. Geek squad couldn’t even get it to turn on not sure what it was.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wakie,
We are sorry to hear about the issues you are having with the black screen on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Quality Control issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second unit. First one had a faulty left speaker. The second unit that I exchanged for a few days ago is having the same issue many people on Reddit with the same unit are reporting as well as another reviewer here. Receiving many hundreds of WHEA 17 error with the PCI express in the windows event log (while plugged into power, but not on battery). I was getting blue screen of death crashes several times a day. I did a complete wipe and fresh/clean install of Windows 11 and so far I haven't had any BSOD crashes, but I am still getting the event log warnings (100s every minute) when plugged in. I am debating exchanging this one for a third time (for the same model again) or just getting a completely different laptop because this is ridiculous ...such poor quality control on the part of ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ScottB,
We sincerely apologize for the poor experience you have had with this laptop so far. We definitely understand how frustrating these errors can be and we will do our best to assist you. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2211014488-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Wasn't great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows crashed every 15-30 minutes from the moment I first turned it on. I also had to do set up twice. I had to exchange it for a different model
No, I would not recommend this to a friendWorst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and it’s been in the service center for the past 2 weeks needing a mother board
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex S,
Please accept our sincere apologies for the problems you've experienced with the notebook and your disappointment with the repair process. This is not the quality of service we aim to provide. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
In this case, we understand the device is awaiting a motherboard and hope that it can be fixed soon and returned to you. If you require further updates, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2211014488-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad bad bad So disappoint
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufactured defect So disappointed I needed to exchange it for a totally different. Laptop and brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria H,
We're sorry to hear about your disappointment with the device. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2211014488-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Known error keeps crashing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Component incompatibility causes intermittent crahes during use. Caused by PCI bus error, which isnt fixable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CPReview,
We regret to learn that you are experiencing crashing issues , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps and install drivers in our FAQ,below. If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211014488-0014)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
https://rog.asus.com/laptops/rog-flow/rog-flow-x16-2022-series/helpdesk_download/
Best buy wont return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working and best buy wont return it. A manager was suppose to call me and never did.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EricT,
We are sorry to hear that this unit stopped working for you. Can you please provide us with more details so we can have our team look into this issue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It stinks!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the hardest computer to use that I have ever owned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyW ,
We regret to learn that you are having difficulty using this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the manual below, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2211014488-0012)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/GamingNB/GV601RW/0409_E18993_NR2203_A.pdf?model=ROG%20Flow%20X16%20(2022)%20GV601
Best Buy lies on what is included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to gice a good rating when your purchase doesn't come with what is advertised. On the product page it clearly states it comes with the 100watt USB type c charger and not the crappy barrel port option. Well guess what? This unit comes with a barrel port. Thanks best buy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear icebox,
We're sorry to hear that you did not receive 100W USB Type C Charger. We do value our customers and take negative customer service experience very seriously. Please note that some accessories offered may not be included depending on the retailer or region.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211013704-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Touchscreen
Recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop for a few days now. The screen and performance are very great. Not a huge fan of the keyboard though but it is not bad.
I would recommend this to a friend - Pros mentioned:Performance
Great overall laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used this laptop for a wide variety of cases, from regular web searching/video watching to college level computer science work to gaming (Destiny 2 and Minecraft in particular), and it has been able to handle everything super fast and smooth, even with high settings for the games. Very lightweight but still feels like durable build quality, very easy bringing back and forth to school.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
Lap top
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This lap top is vary fast and was easy to set up it has great graphics
I would recommend this to a friend ASUS X Gamer does CAD, 3D Print i/f and Data Mgt.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had thus ASUS ROG FLOW X16 for 1 week. Its very strong. I did need to add a few thing's. Number keypad $10, USB Hub 7 ports $50. More Ram Single 32GB keeping one 8GB = 40GB $88 and room for 64 later, extra 1TB SSD external $60. Dark feel on screen is very gamey. I do CAD and 3D print and papers on my work with graphic illustrations. This machine feels balanced and fast. Lots of external comms that is surprising. It finds my printers, loads drivers and sets it up. It found my 2016 paid license for office and loaded that up. So many little things are now covered from my 2008 HP Pavilion D6V system. I actually left it at Best Buy after i got the new 1TB SSD loaded with its files. The ASUS company shows a professional attitude to users. The product reveals complete professionalism in detail of design and component selection. As a retired engineer i look forward to the new tech coming in to this machine with no worry if it can handle it and grow with me. U epect it will last the same 15 years as my 2008 DV6! Very happy!
I would recommend this to a friend- Cons mentioned:Heat
Overheated to dangerous level before I gave up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a work laptop for Architecture software. Never got that far to using much as a workhorse as started immediately having issues with laptop shutting off and not following what to do when lid closed settings. I would find it off and unable to wake from sleep without doing a long press and hard reboot. Final straw was when I hadn’t used it in a day or two and went to go turn it on as it was plugged in at desk and lid closed, it was burning hot to the touch. Like I couldn’t touch above the keyboard for more than a half a second as it was that hot! Scorching hot on bottom and top. Wouldn’t turn on. I had left a web browser open and that’s it! No clue why it didn’t sleep or why it would overheat just being left alone for more than a day. I had to put a big fan on high pointed at the laptop to cool it for like 15 min. Eventually when it cooled down I could start it but that was enough for me to wipe my data and return to BestBuy. I paid way too much for this to have these absurd problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BubbaSparks,
We are are sorry to hear that the unit is overheating. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, and for customers who experience any isolated issues we do offer excellent warranty programs so that customers can feel safe while using our products.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211014488-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
love this beast!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.incredibly fast machine ..upgradable and fully customizable
I would recommend this to a friend Worth it at open-box price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, Im loving it. I can debug most of the problems myself, so it isn't much of a big deal. Bought it at 200$ more, right before they lowered the open-box condition price. Unfortunate. I rarely use the tablet or any-other mode though.
I would recommend this to a friendHank Phan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it strong enough to play game and work Touch screen is awesome and fast response Excellent this feature : convertible to a big tablet 16’ and 2.5 k resolution is also excellent And thanks Bestbuy to offer on sale 50% off
I would recommend this to a friendcomputer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like the computer- though it does get a little hot- but was told that is ok built for that like the flashing colors on keyboard
I would recommend this to a friend- Pros mentioned:Speed
DON'T BUY THIS JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid an exuberant amout of money for this paperweight. It will run for maybe 5 minutes and then reboot due to it crashing from an error dealling with "ASUS SMART DISPLAY CONTROL EXE. It doesn't matter what you are doing or if it is plugged into power or not. It will reboot on you. Do yourself a favor and DO NOT BUY THIS JUNK. For the most part I would recommend anything ASUS or ROG. This is the exception to this rule.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DevinK,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend update the ASUS SMART DISPLAY CONTROL driver using the link provided below.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211014488-0007) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/Software/SoftwareandUtility/14222/ASUSSmartDisplayControl_V2.6.13_14222_1.zip?model=ROG%20Flow%20X16%20(2022)%20GV601
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a perfect valance between price and quality. I recommend it
I would recommend this to a friend