Customer Ratings & Reviews
- Model:
- CETRA TWS SPEEDNOVA/WHT
- SKU:
- 10732531
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Broken earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a pair and they did not work and they sent me a replacement and those were also defective fyi don’t waste your money folks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Feeblepump,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced with the ROG Cetra True Wireless earbuds. We understand how frustrating it must be to receive a defective product not once, but twice and we regret that this has impacted your trust in the brand. Your feedback is extremely important and will be shared with our product and quality assurance teams to help improve future performance and reliability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2302000808-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of the big headsets for gaming which they would mess up my hair so i decided to try these out for gaming and they work perfect. They last quite a while, the sound quality is not superb but it is more than good enough, and they can be used with not only pc but other bluetooth devices as well. Price was a little on the high side.
I would recommend this to a friendRog ally earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for the rog ally, perfect for tuning and locking into the games
I would recommend this to a friendLoving life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. I got these to go along with my zephyr 14g and very happy
I would recommend this to a friendWorst gaming headphones ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were so bad in quality. I am returning them. I purchased these becase my a40s broke
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using this product, will agree that this earbuds is one of the top choice for those seeking an unmatched versatility with Bluetooth and 2.4GHz modes, ultra-low latency audio, high-resolution 24-bit 96 kHz audio* with lifelike details enhanced by Dirac Opteo technology, precise voice pick-up for crystal-clear communication and more. To resolve the issue with the audio quality, ensure the Armoury Crate Gear- ROG Cetra Ture Wireless SpeedNova software posted at: https://rog.asus.com/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-speednova/helpdesk_download/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
