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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 71 reviews

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Rating by feature

  • Battery Life

    Rating 3.2 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the ROG Flow Z13's strong performance and portability, praising its ability to handle demanding tasks and games in a compact form factor. However, a common complaint centers around the device's battery life, which many users find insufficient, especially during gaming sessions. The powerful GPU is also frequently highlighted as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-71 of 71 reviews
  • Rated 5 out of 5 stars

    Designers/Architects Needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2in1 for architect, designers, etc. Only thing I could find for 3d modeling and renderings with detachable keyboard. Powerhouse but the fans are a little loud so 99/100.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing tablet / laptop. I have nothing but great things to day about this device

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was expecting better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting way much better. Battery does not last long. I don't know why the software that came with the laptop drains it so quickly. Had to uninstall a lot of the items. Also there aren't a lot of accessories you can buy not even 3rd party ones

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer,
      We regret to learn that you are experiencing battery draining issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2311025882-0001).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Phenomenal gaming tablet

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch pc and scores higher cause it’s portable. Little guy packs a punch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice PC especially for the graphics, but I am more used to Mac OS .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Gaming for travelers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a cross between the ROG Ally and the Microsoft Surface. This is it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped charging after first day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really stinks becasue when originally using this product it was perfect, it was everything i could ask for and i absolutly love it, but i can’t in good faith give this anything higher becasue the computer stopped charging when i was in the middle of a game. By the time i realized my issue it was too late, i cant even turn the thing on now, its quite litearlly a brick. The part that infuriates me more is that looking up possible fixes this is not an uncommon issue, and many people have had the same problems as me. Now i have to set up an appointment and drive an hour to a best buy to get this resolved. To say im saddend and upset is quite an understatement, this computer had been out for over a year. There is absolutely no excuse for these kinds of problems to occur.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Camelspit99,
      We regret to learn that you are experiencing charging issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2311033252-0005).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/faq/1012793/ Asus

  • Rated 1 out of 5 stars

    Open Box Condition Grading done by Amateurs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is regarding "open box." I'm sure the hardware is awesome, it looked and felt solid. However, the "excellent" condition open box states it will look like new. Got mine with a chip in the screen. Not on the edging, so not shipping damage. Tablet was thrown into the box with a sheet of bubble wrap and only 2 of the 4 foam holders, so it was at the mercy of Ace Ventura for a week of delivery travel. At return, BestBuy associate told me they see that a lot...lots of open box condition statement mistakes...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good tablet, Bad best buy customer experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **The tablet performs as expected would recommend from Amazon** My issue is with best buy for being very greedy. I purchased 2 of these 3 weeks ago then the tablet gets a $300 price drop so that $600 more i paid and best buy refuses to give me a price match or anyone else to help me with that. I just cant believe how ridiculous that is i do most of my shopping on amazon already but this has definitely make sure i will never shop here again instore or online.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great laptop. Garbage customer service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great. Best Buy customer service is horrendous. THIS DOES NOT COME WITH ALAN WAKE 2. Even though the advertisement says it does. The code is only valid for 4070/80/90 laptops. Nvidia said they can’t help. Best Buy said to kick rocks Won’t be buying anything here again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chad,

      On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device's specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We understand that this has caused inconvenience and we apologize sincerely. We will do our utmost to ensure that such an incident does not occur again.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2311033252-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Gpu

    Rated 4 out of 5 stars

    Love it but why about the previous model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its strange that this model is actually a pretty major upgrade over the 2022 model with the 3050 gpu but yet its $20 cheaper, id think that older model would be a few hundred dollars cheaper, not $20 more expensive

    I would recommend this to a friend
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