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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 69 reviews

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91%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent graphics and performance of the ROG G501JW laptop, praising its ability to run games smoothly and handle demanding programs. Many appreciate its lightweight and portable design, making it easy to transport. However, some users express dissatisfaction with the touchpad's sensitivity and responsiveness, and others mention that the laptop can get warm during intensive use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-69 of 69 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop highly recommend!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so so

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not love. Slow getting started. Bigger than I really wanted

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    Beautiful but not without flaws

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop twice. The first time a hardware/driver issue caused severe audio latency issues when running 3d cames that produced crackling and popping in game. After a total reset, still had the problem so I returned it. The second one had a piece of tape sticking out of the bottom where the aluminum is screwed together (?!) and had a mushy trackpad click on the right side. Also, in both laptops the GeForce experience is incredibly slow to open (over 5 minutes) and has multiple errors downloading and installing drivers. When I was actually able to play games the screen looked beautiful and the games ran very well. The design of this thing is wonderful, I just wish the quality was there. I hope ASUS releases a second generation of this laptop with all these things fixed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    A decent school laptop with casual gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really light. The resolution is HQ. Very fast start-up and overall a very pleasant laptop for everyday use for school and casual gaming. The fan is not very loud when gaming. The only down thing is that the battery life isn't that great. Almost 3 hours of using for only opening one tab with 20% screen brightness. Needs to constantly charge it during the day. Overall a good quality laptop for casual use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great size for portable gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this laptop is great for portable gaming but that's about it. This particular model does not have Thunderbolt 2 and the maximum amount of RAM is 12GB. While being great for portable gaming, it isn't very good for production work. Can't run as many VMs as I would like and the lack of Thunderbolt means I'm limited to USB 3.0 devices. It does have one available M.2 SATA slot so you can upgrade to an SSD and use the 1TB HDD for storage.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for gaming!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to do gaming on and so far it's ran all of my games on high settings. It's really great! Would definitely recommend to gamers looking for a cheap-ish gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this computer to play pacman in HD. pacman runs really fast now then I swapped out the HDD to samsung SSD and now pacman is unstoppable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can't put computer to sleep

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what the power settings are, this computer restarts every time you close the lid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overall not bad. Disappointed in customer service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most importantly. This laptop is good inside. Unfortunately, one of four stickers underlying the laptop, which is to balance the device on desk, dropped out when I received the package. I can stick it back but it is not the solution, it usually drop out when I move the laptop. I asked the Bestbuy online service for help, to see if they can send some stickers to me. After 5 days, they replied and explained there is nothing they can do about it. The only solution for me is to return the laptop, before the 15-day passes.(not exchange) I love the laptop. I have spent over 100 hours for data transfer and other issues on this laptop. Now they just claim 'return it and you will be refunded'. It is really disappointed to get such service.

    No, I would not recommend this to a friend
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