Customer Ratings & Reviews
- Model:
- ROG Raikiri Pro
- SKU:
- 11422726
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
Overpriced and Under-Delivering
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this controller for about a week, used only on PC, and updated 3 times. Controller has never worked over USB-C, even after manually telling the controller to use it. As a result, I was forced to utilize the 2.4GHz dongle that was included. While latency was incredible, it constantly cut out, even when under 6ft away from the dongle and no obstructions. As a result, this controller is basically unusable due to connectivity issues. As far as customization goes, the "Xbox" button could not be remapped from Steam Big Picture to the Xbox Game Bar, nor can you remap the back buttons to anything other than face buttons. Controller feels very generic but, admittedly, looks very nice. Bottom line, stay away from this controller as there are much better options, at a much cheaper price. Along with Asus's notoriously terrible customer support, I just cannot find any redeeming factors other than its looks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pk783,
Please accept our apologies for the problems you encountered with the ROG Raikiri Pro and our support team, as well as any inconvenience caused. This is not the quality of products or services we aim to provide nor is it representative of our brand. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2306001137-0030" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Neat concept but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller has alot of functionality via the built in menu screen but the navigation is difficult because the bottons are hard to press and time specfic making it confusing, it was overboard for my needs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Morgan,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306003300-0020] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not Too Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for ASUS ROG Ally and it wa a very difficult to setup in order to use. I also feel like it is very bulky in hand and prefer other sleeker controllers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mario,
Thank you for sharing your experience with the Wireless Controller. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306003300-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable to hold, easy to connect to the ally and no more stealing from the Xbox
I would recommend this to a friendFeels like a Mad Catz knock-off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like a knock off like a Mad Catz controller from the early 2000's. Its too light, the build quality is way worse than Microsoft's. My controller had issues deciding weather it wanted to connect via the 2.4ghz dongle or bluetooth or it would decide to not work at all. I reccomend that you just spend less than half the money on an actual xbox controller. If you want a special controller then just make one on the xbox design lab. It costs just as much for something significantly better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe B,
It is unfortunate to hear about your disappointment in the ASUS - ROG Raikiri Pro Wireless Controller. This is not the kind of experience we want any of our customers to have and is not the kind of quality to expect from ASUS. Since the product did not meet your expectations we recommend returning it to Best Buy if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Asus actually did a great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is actually pretty good and works with my kontrol freaks. Only thing I have to say is that the underside re mappable buttons are a little to far in the center and would be better if the came further down on the handles for more comfort.
I would recommend this to a friendWish Best Buy kept the point system with purchases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably not worth the price. It’s not built tough like the elite. For the price….. nope. To add Best Buy got rid of the points system with purchases. It only applies to CREDIT holders ONLY.
No, I would not recommend this to a friendNo problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels a bit light but it is quality. Works very well for PC gaming RGBs look nice with a sleek RGB build
I would recommend this to a friendAwesome controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xbox controller is already the best controller money can buy and the ROG version enhances that with customization options led lights on the controller and an OLED screen for that extra special addition it also has the option to change the trigger depression from full depression to hair trigger a little pricey but i think it's well worth it for what you get
I would recommend this to a friendGreat controller for PC and Xbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for about a week and its great for all my gaming needs. Even plugged it into my Steam Deck with cord and it was seamless.
I would recommend this to a friendPremium
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. This is a premium cost, but a premium product! I am able to connect to my PC, phone or Xbox in a flash. The controller feels great, looks great and responds great! ASUS knocked it out of the park with this one! ::note:: some issues i saw posted online, are corrected by a firmware update. This is easy to do through Armorycrate.
I would recommend this to a friendDisappointed of connectivity provided.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here to leave a review based off my feeling on receiving product . Extremely disappointed from the lack of transparency from this product that it cannot be connected wirelessly with Xbox even though Asus based this controller off Xbox controller, back buttons for remapping are not well enough placed but what I will say is I like the looks of this product and for that I will not return and use for my gaming laptop. Still earned 1 star to an honest rating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yaboyyrobb,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent wireless controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say having had turtle beach controller recently, this blows the battery life out of the water. Display is not as grand as turtle beach but battery life is much better.
I would recommend this to a friendLooks cool, but there are better options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you HAVE to have an ROG controller then you've likely already added to cart. Otherwise I would look at basically anyone else's high end offerings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Murakume,
Thank you for your feedback on the ROG Raikiri Pro wireless controller. We would like to hear from you as to what changes you would recommend that you think would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306003300-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Great controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice controller i love how it tells you how you cpu and gpu temps on your pc also work for xbox love this product.
I would recommend this to a friendNo lt asus quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This feels cheap. The screen which was a selling point for me is useless you can make your own little black and white animation but it doesnt come out right. Every so often the controller will completely stop working on pc and xbox. The only thing it gots going for it is that it is one of the best looking controllers out there. Im going back to my razer controller
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryan,
We apologize for the poor experience you have had with your ASUS controller and for it not living up to your expectation. This is definitely not the standard ASUS is known for and we appreciate your feedback. Please ensure you have the latest driver installed for your controller, drivers can be found here: https://rog.asus.com/controllers/rog-raikiri-pro-model/helpdesk_download/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
A cool add on for my Ally!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool. Love it. The controller works great and looks fantastic.
I would recommend this to a friendPC controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!! The design, grip, comfort! Really enjoying it
I would recommend this to a friendRog Raikiri Pro
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to connect with my Rog Ally. 3 ways to connect. Very good size for my hand. Very customizable and sleek. Headphone jack is a plus.
I would recommend this to a friendXbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built compared to regular xbox one controller... has lasted alot longer.....i would recommend to everyone
I would recommend this to a friend