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Eugene Posted
This controller feels too small in the hand, the RGB is really cool though. The triggers don't feel as nice as the stock xbox controller and for the price it does not come with a case. Just buy an Elite 2 controller
Posted
Dear Eugene,
We regret to learn about your disappointment with this product. We understand that it's not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306003234-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
WyattH Posted
Great product. Easy to modify using Asus’s Armoury Crate software. Enjoy the short and long trigger locks. Screen in the middle of controller is able to be modified easily with Asus software.
Chwibi Posted
Amazing controller. Have tried xbox elite and all 3 that i got had issues with the joysticks. This beats it all the way and the lighting makes it so much better.
UmarS Posted
Sold both my PS5 edge controller and Xbox elite after using this just once! Nothing against the other two (the PS5 edge was my main accessory) but for any rog ally onwers looking for the absolute best controller to pair with it, look no further! This thing is an absolute beast and with every penny! Asus never fails to exceed all expectations!
DanielR Posted
Excellent comfort and feel, excellent quality and ease of use. I love the RGB lighting, makes it easier to find in the dark.
DanelleW Posted
Best purchase ever abd it works with not only the Rog Ally but all XBox's, PC, Samsung M8 (with Xbox app) being Bluetooth enabled makes it an awesome purchase! Must buy for 2023!
JunzhuoG Posted
Pretty good until today, good looking (very cool rog eye); Im playing Diablo 4 for 50h and it’s comfortable enough for me
Reuben Posted
Asus has hit out of the park with this multi-use controller for Xbox and PC. The OLED screen is a nice add-on. It is not needed for the full use of the controller but is helpful. Love that is a rechargeable controller and the OLED lets you know your charge lvl and more info at a glance.
RoscoeT Posted
I had the razor Xbox controller style that I thought was good, but I was really surprised how much better this controller by Asus is
VenancioD Posted
It is a good control similar to the Xbox ones but it is not my favorite, I prefer my elite
DanielD Posted
This controller is very pleasing to the senses. Vibrates perfectly. Led aura colors are sharp and smooth. And the wireless bluetooth option is not as good as elite xbox controllers but it still works great. Need to takw care of the bluetooth usb that comes with the controller.
BrendaB Posted
Controller is nicely designed super light compared to the elite controller but the deal breaker for me was it didnt wireless connect to the xbox if your using gaming computer get if not and you want wireless control then dont get it
Posted
Dear Brenda B,
Thank you for sharing your feedback on the ROG RAIKIRI PRO. We sincerely apologize for the issues you've faced and any inconvenience caused. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306003300-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
JasonC Posted
As gamer of 30+ years I've played with hundreds of controllers over the years. I've owned Elite's, Razer, Turtle beach and all of those failed in less than a year of mild use. Don't expect it to run macros or act as a keyboard since it's a controller! Buttons are smooth, triggers are excellent and it's very responsive. The Aura sync lighting is a nice touch and the controller is very customizable with Armoury Crate. It's brand new so only time will tell how the quality is but so far so good.
Headset Posted
Just didn't like the position of the rear buttons there set in a way where if you have small hands or your a young person your reaching for them so that effects response time so it's just not for us thanks for letting us provide feedback
Posted
Dear Headset,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306003300-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
JenM Posted
Doesn't work wireless for the xbox only pc. Need a cable for xbox play. Cheaply built buttons and thumbstick feel cheap
Posted
Dear Jen M,
Thank you for sharing your feedback on the ROG Raikiri Pro. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306003234-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
VexusVoltara Posted
At a price point of 170$ I am a bit dissapointed. Every time i use one of the triggers, i can feel and hear the plasic shell shift. Sometimes while gaming the buttons response time feels off, even while wired, and the communication with the wireless dongle can be a bit spotty even when right next to it. I have not used its bluetooth function yet, but its safe to assume it will likely be a bit spotty as well. I was originally stoked for this controller but after using it for the entire playthrough of diablo 4, i am very dissatisfied and disappointed.
Posted
Dear VexusVoltara,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the issue you are expereiencing is random. We recommend that you contact your seller for a replacement if within store policy. ASUS provides warranty coverage for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
OscarG Posted
The controller connects really fast to the console no imput lag, it feels good but at the same time is really sturdy. The best thing is the ability to customize your profile on the controller and manage the sensitivity of the controller
Eclipselr Posted
This is a Best darn controller you can use it for other systems too!
Morgan Posted
This controller has alot of functionality via the built in menu screen but the navigation is difficult because the bottons are hard to press and time specfic making it confusing, it was overboard for my needs
Posted
Dear Morgan,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306003300-0020] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
JoeB Posted
Feels like a knock off like a Mad Catz controller from the early 2000's. Its too light, the build quality is way worse than Microsoft's. My controller had issues deciding weather it wanted to connect via the 2.4ghz dongle or bluetooth or it would decide to not work at all. I reccomend that you just spend less than half the money on an actual xbox controller. If you want a special controller then just make one on the xbox design lab. It costs just as much for something significantly better.
Posted
Dear Joe B,
It is unfortunate to hear about your disappointment in the ASUS - ROG Raikiri Pro Wireless Controller. This is not the kind of experience we want any of our customers to have and is not the kind of quality to expect from ASUS. Since the product did not meet your expectations we recommend returning it to Best Buy if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306001137-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support